Illiana Financial Credit Union

Melissa Robertson _{on Google}

Feb 26th, 2024

Terrible to finance a car with. Had to deal with customer service 5 times due to them saying I did not have insurance coverage. They debited my account $1322.00 for two months of insurance. I had coverage from day one of purchasing car. Not a good friendly experience

Danielle Anderson _{on Google}

Nov 4th, 2022

This Naperville location has some of the most ignorant and incompetent people I have ever worked with in my life. I am switching my car loan to a different bank and closing off my accounts immediately. The workers can not read or interpret a ledger but somehow they are able to work at a bank. I was told that since Drew withdrew money from my account without authorization he's not wrong and I am. Do yourself a favor a bank with a credit union somewhere else, you will regret banking here and constantly your money will moved around and taken.

Rachel Townsend _{on Google}

Feb 22nd, 2024

Was a member for 30 years, but just cancelled all my accounts with them.
In the past couple years I've had different issues, and called all the numbers that they have online and was never able to get ahold of any person through any phone menu option at all. I just got cycled through menu options till it hung up on me, regardless of the number I tried.
I then tried 'contact me' though the website, and I also found email addresses online - again, never got any response from anything I tried. The website portal is terrible and glitchy as well.
Honestly this has been the worst customer service I've ever had with a company. They had my money and made themselves 100% unavailable for any type of contact other than in-person.
Went in today to talk to them in person - sign on the door that NO MASKS ALLOWED. I'm extremely high risk and need to wear a mask and they fought with me about it, even though I offered to show my full face and ID clearly to the camera.
Honestly, it's a huge relief not to work with them anymore. I don't love big banks, but at least they don't hold your money hostage and block all means of contacting them.