JTR Heating & Air Conditioning

Christy Parente _{on Google}

Dec 3rd, 2021

Brian & Carlos arrived in the time frame I was given and worked quickly and effeciently cleaning the ducts and vents. They were both super nice and friendly. Brian noticed an issue with the way my dryer venting was connected when he was cleaning it, that would have led to issues in the future. There was a lot of lint built up in the wall. He was able to fix the issue during the appointment. I'm very happy with the service and price. I will definitely use them again. Service: Duct and vent cleaning

Rob Cadell _{on Google}

Sep 15th, 2021

Had to get the a/c looked at 2 months ago, had issues getting in tech here, when we lined up the repair I was told they couldn't find the paperwork for the install, for warranty purposes I was advised I'd have to pay for the initial call and if they found the paperwork I'd get reimbursed. That didn't sit well with me 1st trip, wrong a coil was ordered, 2nd trip, had a appmnt for 1200 took a half day off, they showed up at 3 30, was told the crew was backed up with a previous appmnt they did stay and repair the unit but then I found out I owed for freon, 500.00. Wasn't happy, the manufacturer doesn't cover freon loss even if their part fails. I would never have them back at my house
As of 8/29 we have had to pay out 825.00 for a leak check by another company, and are now paying another 2200.00 to just replace the outside unit due to leaks.
2 years ago we paid 5300.00 for the furnace and outside a/c, we still owe 2567.00, and have paid about 1200.00 in repairs, lost freon etc so total we will be invested 7700.00 just in equipment with no help or support from jtr because they changed their policy, and wouldn't do what they were supposed to do with the maintenance contract. We are now contacting payne/Carrier corporate to see if they will help us in some way.

Tonya Gaddis _{on Google}

Aug 22nd, 2021

On 8/24 my air conditioning unit went out. It would of course on the hottest week of the year. I called JTR, one because they are local and two I’ve used them several times before. Bonnie was on it. Even though she informed me they were on a big job, she made it happen. A big thank you to Scott who is the same tech From before. He came and thankfully he was able to repair it. Thank you JTR and Scott Service: AC repair

Priscilla Bennett _{on Google}

Aug 13th, 2021

Great experience and awesome customer service. Big shout out to Nick who went above and beyond. Bonnie in customer service is amazing. Thank you both in making this experience excellent!