Smart Jewelers Inc.

They held a "roadshow" event last weekend to purchase jewelry, coins and precious metals. They offered me less than 1/2 of what 2 other jewelry shops in the area offered and blatantly lied about the value of a couple items. I'll never go back.
May 26th, 2023

I am saddened that I have to write this, but I am still reeling from the way I was treated at Smart Jewelers today. Let me preface this by saying that I really liked this store. Beautiful jewelry, good service, and cute Guinea pigs that my daughter liked to visit. About a month ago I brought in a few initial pendants that I wanted attached to a chain and they did a nice job. Unfortunately, one of the pendants came detached from the chain and today I brought it back to Smart Jewelers to be repaired. The staff informed me that their jeweler had a family emergency and was out of town for 2 weeks. I admit I was frustrated - my brand new necklace was broken and I was annoyed that I would have to wait 2 weeks to have it fixed. That said, I am the least confrontational person in the world and I was prepared to wait the 2 weeks that is until the owner Joel came out of nowhere and started berating me. Look, all of us Highland Parkers have been through a lot in the past few weeks, and Joel lashed out on me for no apparent reason. I was stunned - to tears - and as I was walking out of his store in shock he asked for my name so he could write a citation about me on Facebook. Let me add that I was there with my 2 week old newborn son and 5 year old daughter, and Joel felt completely comfortable berating me in front of my children. I left the store in tears and asked my husband to call the establishment to sort things out. Joel and staff proceeded to villainize me, even making up stories that I demanded the necklace be repaired same day (not true) and said that I asked to exchange the necklace for something else (also completely untrue). The reason for writing this review is not to hurt a small local business. My husband is a small business owner and I would never want to hurt a business like that. Instead, my reason for writing this review is to remind everyone to be a little kinder. Were all stressed. Lets think twice before lashing out on a customer. I am 2 weeks postpartum and am completely shocked at the way this business owner spoke to me, and that his female employee stood up for him and his actions. I suppose I should have been more understanding that their jeweler was out of town for 2 weeks. But the way this business owner lashed out on me was completely unacceptable. Lets be nicer to each other.
Jul 28th, 2022

Jul 20th, 2022

I bought my first Rolex in 1976. Joel was a young jeweler at the time and was so much more than a salesman. He made it possible to purchase my Rolex! Ive gone back to him with any jewelry issues, always with a great outcome! When my son graduated with honors from The University of Chicago, the only Jewelry Stores. I would consider for my sons Rolex.
May 15th, 2022

Apr 22nd, 2021