La Banque Hotel

Mar 7th, 2024

I never paid any attention to this hotel but the location was cool, the whole experience was good the room was really nice, service was good too! I would definitely recommend it and stay again
Feb 10th, 2024

I stayed in the deluxe king room #203 from 2-7 - 2-8 and checked out on 2-9. This was meant to be my wedding getaway as we reserved the Vault and had a dinner party which was great. Courtney and Chrissy were AMAZING. This is where my praise for LaBanque ends. My wife and I left the hotel on Thursday afternoon as we had plans for the day. I called the front desk to inform them that we would like our room cleaned. We returned around 1030p and our room had NOT been cleaned at all. I had to call the front desk for fresh towels. The bathroom had NOT been cleaned as the sinks were left untouched. The dresser and desk countertops had not been cleaned. We did not receive fresh mugs for coffee and our leftover coffee from the previous morning remained in the mugs. I made this known to the front desk attendant; he apologized but didn't offer fresh mugs. I have never experienced anything like this before at any hotel that I have stayed in. The attention to detail from your housekeeping staff is sorely lacking. Upon checkout the front desk didn't thank me for my stay nor ask how my stay was. Not surprisingly, they didn't seem to care about the issues with my room at all. Management mentioned that this was a "small operation" and that housekeeping didn't get around to my room because it was "too late"; mind you, I called to have my room cleaned at 12p in the afternoon. Needless to say our wedding getaway was marred by the gross negligence and subpar customer service from LaBanque.
Feb 7th, 2024

To some up my stay here in one word, it would be awesome . This boutique hotel is clean, and the manager is just a pleasure to deal with. I stayed here for business, and she took great care of our entire team. This hotel is a gem in Homewood.
Jan 24th, 2024

Overall great hotel, the lobby art work, the halls and rooms are Gourgous. When I booked the room they ask you to write what you would like in room. added service. I only requested 4 additional Caffenated Kpods. We arrived, one caffenated 5 decaf. Went down to front desk girl gave us 4 "caffenated" got to room nope, decaf, called she was very nice said house keeping would drop off correct Kpods..you guessed it 4 more decaf, was really surprised bar at hotel closed at 1000 I know these are minor inconveniences, but for a luxury hotel it's those little details right? The only other issue I would add is the bed was pretty hard now I know everybody likes things differently so maybe other people love the bedding. Typically with more expensive hotel the bedding is top notch. These are small details, and there is so much more to like about this hotel and I will certainly be back but they were things that I didn't expect for what I thought this hotel should be. I would also like to say everybody, everybody from the staff was super nice from the bartenders to the front desk the managers everybody was great they just love their decaf LOL
Jan 5th, 2024