Victorian Village Continuing Care Senior Community

This place is close to getting a lawsuit slapped on them. My mother is in there after triple bypass for “rehab”. Since she’s arrived (48 hours ago). She’s been out of bed twice. Waits for hours when she calls someone. They forget her medicine and not giving ALL of them I found out like oh you know the blood thinner. Also they’ve forgot to feed her twice. They claim short staff. Then stop taking in patients. I’m consulting with a lawyer on Monday. An open heart patient can’t lay in bed! She’s also not getting 2 hours of physical therapy as stated. If they consider laying in bed 46 hours out of 48 then they should be allowed to operate. Do NOT send someone here!!!!!
Nov 9th, 2021

Oct 30th, 2021

The admission and social work team are phenomenal to work with. They work hard to make sure clients have what they need. Staff here is friendly and supportive.
Jun 13th, 2021

I have had, and continue to have, wonderful experiences with VV. I helped move an uncle and aunt in their 90s to the Independent living a few years back. There was some adjustment at first but my uncle now calls his apartment ‘His castle’. When Aunt Marge declined in health they were moved to the assisted living building for a month until she passed, and while we were at her funeral, VV kindly moved Uncle Andy back to his apartment in The Grand so when we returned he settled right back in there. Those were some rough months when Aunt Marge was ill, but the staff there were so incredibly helpful through it all! I can’t say enough good things about that! I truly felt that ‘family feel’ there for my uncle and aunt. My uncle still thanks me for talking him into moving there☺️
Aug 6th, 2021

My mother broke her neck and has a neck brace. Was sent to Victorian Village for rehab. We met her there waiting for her arrival. We're told we were unable to see her because she need 14 day isolation, Sharon reassured us she would b taken care of, nursing supervisor came down, said she has a I phone and we could face time with her, told no one has an I phone, we'll find someone with one, she had to go went in for her purse came out and left. Maybe she was late picking up her lunch. I called a number of times to check up on her. Nurses to busy to talk to me. Spoke to my mom she said she asked to be boosted up in bed to try to eat, told that it takes 2 people and there was no one to help. Mom said she need O2 she couldn't breath. I have power of attorney and was never called. Spoke to Maria told her that the aid said she couldn't t Be pulled up because there was no one to help, Marias response was I'm unaware of that asked aid and she said yeah. Asked Maria why I wasn't called about her shortness of breath and O 2 being needed, her response was I was Unaware of that Maria then told me she wasn't going to talk to me because I was getting verbally aggressive have a nice day and hug up. This is totally not acceptable to me. Called Frank Guajardo, Executive Director left a message not the waiting game starts. I am so sorry she is there to get help and is not gething it. What is going on.
May 30th, 2021