Caffray Jewellers

CJ helped me find the perfect necklace for my wife. Such a genuine personality and made the entire process effortless. Would highly recommend the jeweler also makes amazing custom rings as well.
Aug 1st, 2020

Helped me design a bracelet for a gift. Could not be more pleased!
Dec 17th, 2018

Amazing service. I truly appreciate that these professionals respect both customers and the pieces that they deal with as a team (client and the professional artists). Every piece of jewelry and adornment has a story... CJ and Dave respect this, and help clients to move the piece forward- whether a new design, a re-purposed piece, or in buying something new (usually an original Caffrey design).
Nov 26th, 2018

BUYERS BEWARE!!!  We were sold a ring that was advertised and invoiced as 14K gold with diamond accents.  We were actually sold a gold plated ring with cubic zirconia!  We would not have even known until our daughter's finger changed color.  We had the ring appraised and inspected by another jeweler and appraiser.  We took the ring back to the owners of Caffray, who claimed it was mismarked and that they had no idea!  Yet they admitted to using gold plated material to size the ring, when I showed them the different metal color.  Dave said of course he uses gold plate on a gold plate ring.  I showed him my receipt where he personally typed 14K gold with diamond accents and charged me the price of 14k gold with diamond accents!!  I'm sure when they bought the merchandise for resale purposes, they inspected it thoroughly and knew what they had!  This is fraudulent!  I would not trust this business!  They also are going out of business and advertising big "going out of business sales" now!  It makes me really wonder why now!
Feb 9th, 2023

Wow. I had what I can only describe as the worst customer service experience you could possibly have at a jewelry store of all places. I admit I was lazy and did not bother to look at some of these old reviews but in retrospect I wish I would have because the negative ones are accurate to a T. Let me start by saying we are in a pandemic, so why would you, as a business owner, tell me within 5 minutes of meeting me that you are so excited you just got back from your Caribbean vacation where NO ONE WAS WEARING MASKS? Why does that seem like it's an appropriate thing to come out of your mouth whatsoever? And laughing as if we are just making normal conversation. Another thing, why would you assume I live in the neighboring town when you are guessing my address to put in your computer--when we are smack dab in the middle of Hinsdale--a little bit of snobbery I sense there? Oh well. This lady (CJ--the wife/owner) seems to have zero filter and just kind of holds you hostage talking about whatever stream of conscious garbage comes out of her mouth. Again, another flag I should have minded, but unfortunately didn't. Anyway, long, long story short. The communication style of the store owners is terrible, they have no sense of ownership for possibly making a mistake on their end, and they seem like they could care less about return business. Thankfully there's like a zillion other jewelry stores in the area to go to in the future. Stay away from this one if you value your time, energy, sanity and money.
May 4th, 2021