One Way Car Rental Chicago

We grabbed a car from here while the wife's jeep was waiting for repair. We only had the car a couple days, but no complaints on our end. The lady who we spoke with was at the call center and she wasn't very pleasant but that's not from this location. I also think the prices are a little high right now, but that's our society with inflation etc. We have rented from this location before and never had an issue. The lady I dealt with was nice and helpful and had me on my way quickly.
Jan 1st, 2022

Jan 1st, 2022

As of 12/28/21 - still NO RESPONSE from Enterprise on this matter - not even an attempted phone call to obtain more details on the matter. Not sure how management can think they are providing any customer service to their clients ... horrible customer service and will make sure people understand how this organization values their clients. BE CAREFUL renting from this location! So … it’s been 3+ weeks and still no callback/resolution from management or “escalation” team. HORRIBLE experience with last rental … Enterprise tells me to park my car in lot down the street during rental period (the same lot I have parked multiple times before) and car gets towed!! Enterprise not taking any ownership and come to find 10 other cars have been towed from this same lot from Enterprise rentals in the past 2-months!! After research, shopping center has changed their overnight parking policy, but Enterprise still sending renters there to park personal car during rental period. SHAME ON THEM. And then won’t help correct the situation. Could even give me a ride to the tow yard to get my car. They say “They are busy” - but you be the judge of that with these pics from that morning. Waited 2-hrs - no one even checked on me while I was trying to coordinate a ride to tow yard!!
Dec 28th, 2021

There were a couple of situations that arose because of changes I requested in the rental arrangement. Their response was fast, professional, and they found a way to accommodate my request. I was very impressed by how they run their outlet.
Dec 27th, 2021

Not sure why bad reviews here been coming here for years! always good deals and nice people.. Brooke v
Dec 13th, 2021