Doc Able's Auto Clinic, Inc.

I had a tire that was not holding air. Called ahead of time to see if I need an appointment, Sarah was very helpful about indicating the best time to come in. I arrived at planned time got it plugged in less then 15min. Cost was $40.55.
Mar 8th, 2024

Dec 7th, 2023

Unfortunately, I never got a chance to get my car serviced here. My supervisor mentioned Doc Able's when I told her that I was looking for a mechanic. She told me that she and her husband had a good experience with them and mentioned that they honored the Wildcard discount. I followed up the same day to ask basic questions and for an estimate over the phone. When I told the man who answered that I already received a diagnostic for the warning code on my car, he mentioned that they will perform the service I request and replace the part but could not take responsibility if the service I requested did not fix the problem, which was fine. So then I asked how much it would be for them to perform a diagnostic on my car, he said $125. I then asked him if they were first come first serve or by appointment and he answered...again, all basic, run of the mill questions. Finally, I repeated my question about an estimate for the service. I asked him if he could give me a price for the service and parts because I might pick up the parts on my own. At that moment he responded, "I don't think we can help you. Thank you," and hung up on me...and I'm certain he hung up on me because I was in shock that he was ending the call and stayed on the phone in silence to see if he would actually hang up...and he did! I hadn't even responded to say "okay" or to ask a follow up question. This told me everything I needed to know about doing business with them. Clearly, he didn't want my business. Why, we'll never know because he hung on me without explaining. Clearly, he was okay with not offering a professional customer service experience. And hey, I get it. If business is that good that you can turn someone away for asking questions, great. But it is never a good sign when someone cannot offer the most basic customer service and professionalism. It is certainly a choice to be rude. The experience was quite off-putting and disappointing. Noted.
Nov 29th, 2023

Sara and team, thanks for proof of maintenance items required. It validated my choice to bring my car to you. You made the experience so easy and I appreciate you educating me along the way. As a woman, you made it a high trust experience. You are my auto shop, now!
Nov 24th, 2023

I needed immediate service to my auto as I had unwittingly and forgetfully hadn't paid much attention to it but the next day I needed to drive a good distance and was concerned that I had to find a an auto repair and service shop and hope it could get done by an auto repair shop quickly. At Doc Ables Auto Clinic as his staff attended to the service and early the next day I picked up my vehicle with the service completed for what I considered a very fair price and was on the road immediately! I feel confident that I have found an auto repair and service shop in Doc Able's Auto Clinic that I could count on to tell me in his straight forward manner what my vehicle needed and did not try to sell me up on something my car did not need! He and his staff are knowledgeable about car problems, are respectful, friendly, and helpful. I have no reservations about recommending Doc Able for when your vehicle needs service or repairs. Service: General repairs & maintenance
Aug 23rd, 2023