Etymotic Research Inc

Michael Riegert _{on Google}

Jan 9th, 2020

Great recovery after warranty claim fumble.
Etymotic Beans were performing well until one malfunctioned late Feb. 2020. I returned it on warranty but nothing heard after about 9 weeks, even tho tracking showed it delivered to them. So I sent email asking for update and was told replacement would be sent. But nothing arrived after 10 days so I sent another threatening “strike three” email which got to Customer Experience Manager, Sarah, who made a very generous instantaneous fumble recovery, with a pledge to find out what went wrong so it doesn’t happen again to anyone. Shipment arrived next day.

anome t _{on Google}

Jul 23rd, 2019

Very good earphones. They send me free sample of eartips to me in the Netherlands. But it is hardly to email contact them, late or no response at all. That is bad. They also do not released multiple cable configurations for the ER4XR and SR. I need a Apple 3 button remote cable. Please produce it!

Conrad D _{on Google}

Jul 22nd, 2019

I am so sad to write this review. What once was a top tier company both in terms of product and customer service has turned into an absolute disgrace. Absolutely zero interest in replying to emails or honouring products under warranty that go faulty.
Lucid Hearing should be ashamed.
Thank you for your time at the company 'Moe', your presence is missed.

Oleg L _{on Google}

Jan 12th, 2019

It looks like this company is in deep trouble right now. Based on my experience I wouldn't recommend buying anything from it.
I've the ER4XR earphones and was charged £307.41 After a few days received a message of my order being closed because the phones are out of stock. After a few more days was refunded £289.79.
So I paid £17.62 for the Etymotic's lack of care and responsibility,
All attempts to write a review at the Etymotic's own website fail because it throws an "merchant does not exist" error.
On the website the ER4XR earphones still look like they are in stock so you can add them to basket and pay.