Enhanced Medical Imaging of Elgin, LLC

Great experience. Front staff was very friendly as well as the tech that actually performed the scan.
Feb 4th, 2021

11:15 a.m appointment hands it's now 11:50. Terrible.
Jul 22nd, 2018

I had to have the longest MRI there is (ear & brain with and without contrast) and they let me listen to music and I was able to pick from a large list of CDs and radio stations available.
Mar 20th, 2018

I have been using EMI for over 8 years. My patients always have a wonderful experience. Same day service. They are always courteous and professional. Dr. Gregerson is one of the most experienced radiologist in the surrounding areas. I trust him 100% with all of my radiology needs.
Jan 18th, 2018

Terrible! My appointment was at 11 am at 11:15 the desk told me that it was going to be another 20 minutes I let them know that it’s fine as long as I’m done by 1245pm she assured me it wouldn’t be issue. At 11:50 after I’ve been sitting there for 50 minutes the desks calls me and tells me that I need to pay $79 right now. I said I have a PPO I don’t have payments due before services it’s usually billed to me. I’ve had 6 MRIs in the past, never have I had to pay up front. And I was never ever told this when I made the appointment and not prepared whatsoever to pay nearly $100 and why is this being brought to my attention after I’ve been sitting here for 50 minutes. I told this to the woman at the desk and she said someone should’ve let me know yesterday when they called to confirm the appointment. They did call me the day before to confirm except they called at 4:59pm and I called back at 5:02 and it went right to voicemail bc they closed and in the voicemail they left they said nothing about payment upfront.. so I offered to show her the voicemail to prove it which she believed me and said it was an oversight and they would just bill it to me. So okay fine but at this point my upset it’s now 12pm an MRI takes 45 minutes (at least) and I have to leave, I needed to get this MRI done so added to the bill issue I’m extremely upset so she calls the tech again and he’s finished with the previous patient so they offered a gas card for my inconvenience then says to me the patient before me has been back there for awhile and keeps on moving and that’s why it’s taking so long. Well having worked in health care I know MRI places give at least an hour for each appointment if not more so I told her I’m sorry but if a patient is moving that much that it’s cutting into another patients time slot then clearly they’re having issues and need to come back maybe with something from their doctor to help, it’s not my problem that someone’s having a hard time staying still (though I sympathize for him it’s not fair for me to wait and hour and ruin my day. And I know for a fact that at other places if you go more than 10-15 minutes over your appointment time they reschedule and suggest you get an anti anxiety from your doctor because that’s usually the problem. The MRI goes fine the attendant was fine. However by the time I’m finished it’s 1250 and I’m now late they get me the CD and NEVER gave me the gas card THEY offered! You would think when I’m already upset because of a ridiculously long wait line,lack of information and surprise bills they would have everything ready to go since they were informed several times and you’d think they would’ve done prepared it so I could be handed the CD the gas card and I could leave but no. I was so late that I couldn’t even ask for my gas card because I still had to change and leave. It’s been two weeks they didn’t even mail it to my house. On top of all of that the quality of the images sucked and I ended up having to get an MRA (which was painful) and I had two doctors tell me besides a blurry picture when a patient moves in an MRI this is the worse quality they’ve ever seen. Apparently you get what you pay for. If there was a way to have my insurance company fight paying for this I would do it because it ended up costing me in time, pain and money. And I didn’t even get a stupid gas card! I wouldn’t go here.
May 15th, 2018