The UPS Store -- 0887

My 1st and last time using this location. I went in to purchase a box and print a shipping label and was "helped" by Bill. He didn't even let me finish my sentence before rudely cutting me off. I understand that they may be short on employees and large work load but definitely doesn't excuse his rudeness to not only myself but other customers that I witnessed.
Jan 15th, 2022

These workers are on the ready, do great returns to big box stores, supply tape, bubble wrap and even cool padded Shippers for sale.
Jan 7th, 2022

Went into have a document notarized and they said, “not today”. Only one other customer in the store and the guy who told me, not today said he was a notary but doesn’t have time. I called yesterday to see when I could come in and they said today between 9-4. Lovely.
Jan 5th, 2022

Dec 16th, 2021

Ship here at your own risk. I had an urgent package which required next-morning air, so I used UPS’ guaranteed delivery. There was a mechanical failure and the package was not delivered in the morning rendering it useless. I requested a refund, and UPS refunded a majority of it...but the part missing from the refund, and attributed to this store, was a “fuel surcharge”. I understand the word ‘guarantee’ to mean a promise that something will be or will happen as stated. If I pay for a guarantee, and you don’t deliver, then fairness means a refund. When I called this store to inquire, an employee said “but it was delivered later that day” and “are you really going to make a big deal over a small amount?” It’s not a small amount, and the intentionally obtuse, high-handed attitude is unacceptable. When you get paid, does your employer reduce the amount of your pay for a payroll processing charge? When you use saved vacation time, does the time get reduced due to administrative cost to track that vacation time? If you buy an item at a grocery store, does the clerk round down your change to the nearest $ because there’s a coin shortage? No one would accept that, yet this is how this store treats customers.
Jan 10th, 2022