Sears Hometown Store - Closed

Jun 26th, 2021

This has been an awful experience. We will never trust Sears Homestore again. Nothing but issues and they also took our old WORKING stove and we do not have a stove we can use. The new stove is damaged and not hooked up right. We smelled gas last night and had to shut the valve off. And now, the manager of the store can't even take a moment to call and assist us. Theives and bad actors all around.
Jun 3rd, 2021

Didn't have parts to my mower.
May 7th, 2021

I ordered a carpet cleaner online, I had the unit sent to this store it was a real simple process and went off without any problems.
Apr 17th, 2021

I would think twice before ordering anything from this Sears Hometown Store. I ordered a mechanic’s tool set on 8/1 and was told that it would be available in the store by 8/16. When I checked my order status on that date, sure enough it said it was available for pickup even though I had not received an email notifying me of such. I tried calling the store to verify that it was in, and after 7 attempts I was finally able to talk to someone. The first six times I called the phone simply rang and rang and finally I was prompted to enter a security code, which I obviously don’t have. The guy I talked to told me that the store hours had temporarily changed to 10-5 even though that’s not what either Google or the Sears website says. I told him I would come in this morning to pick it up, and he assured me he would be there. Well….he wasn’t, and the door to the store was still locked at 11am when I finally gave up and left after waiting for 45 minutes to see if someone would open the store. I took three hours out of my day and drove 80 miles round trip for nothing. Buyer beware. I will now attempt to get my money refunded.
Aug 12th, 2021