Decatur Earthmover Credit Union

Go elsewhere for any banking needs. This is a very inconvenient bank to deal with and make payments too. If you dont have one in your local town do not do business with them. Making payments over the phone costs 10 dollars each time. They dont care about the customer and have poor customer service.
Dec 27th, 2023

An okay bank. Usually service is good, but it has been a pain discussing a FHA loan with them. I have trouble getting all the info at once; I instead am getting bits and pieces of info at a time which is a waste of my time.
Nov 4th, 2023

I have multiple issues with this bank or credit union. My biggest issue was recently when there was an attempted fraudulent charge not once but twice on my account. When I went to the bank to address this situation I was not asked to step into an office to address it privately but it was addressed publicly in front of multiple customers. When asked to speak to a supervisor. I was then given attitude and she rolled her eyes at me. They are not professional nor is their security at the best. I would highly recommend no one banks through these people
Nov 1st, 2023

Called to find out if I could get a form notorized. Was on hold for 15 minutes, but was told that I could get a form notorized. Went to the facility and had to wait over a half hour and still was not helped.
Oct 10th, 2023

The company they use for their card services are straight up scammers. Constant issues with my card randomly locking, unable to login to the app most of the time because their "servers are updating" and no one can tell you why it keeps happening. So, if you want access to your money at most 50% of the time then this credit union is for you!
Oct 1st, 2023