Fatima H. Ali M.D. - Kovach Eye Institute

Apr 8th, 2024

They are awesome.
Apr 8th, 2024

Have been a patient at Kovach Eye Institute for many years. Very efficient and friendly staff. Dr. Kovach is the best and I have great trust in him and his staff. Very grateful and thankful for their knowledge and efficiency. Thank you !!
Apr 5th, 2024

Apr 4th, 2024

I generally have a great experience at this office although on the one day I needed a little bit of understanding I was very disappointed by the staff I am not sure if Tatiana or frankie took my call but I called at 3:55 when I was running 10 min late I spend more time on the phone trying to get them to understand that I was going to be just 5 minutes late past my 4 o clock appointment time. They were worried about going home rather than accommodating me. That was the most unprofessional conversation. Coming from someone that works at a doctors office and a hospital my staff and I never argue with a patient running 5, 10, 15 even 20 minutes behind. Despite me explaining Im down the street I only called to be courteous, not to argue about not having my appointment canceled. But it turned into me having to explain the most just to get told if youre here past 10 minutes your appointment time we are not going to take you. Fortunately, I was exactly 5 minutes late and that phone call was not necessary what so ever .
Apr 4th, 2024