Healthonomic Primary Care - Evergreen Park

I've been using their services for about three years now. Today was the first time that an office person was rude to me because I could not understand her. The office people have been very efficient and helpful . . . until today.
Jul 16th, 2023

Changing my review back to 1. A referral I was supposed to get was never sent. AGAIN. Then I'm told I had to get it approved again even though I have a PPO. Then my pharmacy sent a request for a refill for a medication two weeks ago and here I am rationing my medication because they can't be bothered. This place is absolute garbage minus the new doctor. She is very sweet. I hope she runs as fast as she can from this place. Also, stay as far away from Dr. Lentzou as you can. She's the worst and treats people like they're worthless. Dr. Vargas, gone. Dr. Salvia, gone. NP Maribell, gone. I feel like I'm in a revolving door. Who is my PCP now? I have absolutely no idea. Phone calls don't get returned, orders for specialists don't get sent, forms I need for work "aren't guaranteed". Literally I'm sitting here at a specialist waiting on them to send this order now. This is getting ridiculous. Only reason I even give them 2 stars is because the new NP is nice. Update: now that NP is gone. Hmmm.....
Apr 16th, 2023

Edit: after writing this review, a doctor from the practice reached out, apologized, and rectified the situation. Moving to 4 stars based on the improvement. Original post: I found the N.P. and other staff I spoke with to be quite rude and unhelpful on the phone.
Mar 6th, 2023

Mar 30th, 2022

This place is honest to God the best medical experience available. The staff are friendly and attentive, the nurse practitioners and doctors seem to be truly passionate about what they do... It's a dream!
Mar 23rd, 2022