Kralj Goran DDS

Without a doubt the best dentist I've been to. I know exactly whats going on as he explains everything as he works. Virtually pain free too. I never know when he's done numbing me up, its that pain free. Thanks Doc! He always says "you may feel a pinch" when numbing and I have to ask if he's done. Never hurts.
May 15th, 2021

Best doctor and staff ever!!!!
Jul 11th, 2020

(Translated by Google) I have been a loyal customer of this clinic for many years, but something happened recently that made me very sad. I give one star and the reasons for deciding to leave: 1. Arbitrary charges. On February 24, the doctor did not check the condition of my teeth at all, but they actually charged me $45 for the diagnosis fee. Last year, the same project only charged $22. 2. My porcelain tooth is chipped. The doctor who made me porcelain teeth left this clinic, but Dr. Goran Kralj told me that he would replace it for me without charging me, but when I went to the front desk When I asked, Ashley at the front desk actually charged me $600. She gave me the reason that it was not Dr. Kralj who made my teeth at the time, so I had to charge extra money. As far as I know, the general shelf life of porcelain teeth is 10 years. If it breaks during the shelf life, the doctor should repair or replace them for free. The porcelain teeth I made in this clinic only lasted 2 years and 7 It’s a chip every month. The porcelain teeth I made in Ora Oral South Loop in July 2018 cannot be resigned because the doctor who made my teeth has left, so the clinic has no responsibility to repair or replace it for me. I explained to Ashley that what Dr. Kralj told me was different from what you said to me. Is there a misunderstanding in the previous conversation, so I asked to talk to Dr. Kralj separately, but Ashley refused my request. After returning home, I sent an email to the clinic and Dr. Kralj to explain the matter. It has been a long time now, and I haven't received any reply from them to explain. 3. As the owner, Dr. Kralj has the right to decide, but I don't think he wants to solve this matter. This makes me think that this clinic only considers collecting money and does not consider the customer's feelings. 4. Ashley at the front desk is very unfriendly. There has been an incident before. The price she quoted me was higher than the price quoted by other staff, but this incident made me determined to leave this clinic. Finally, I want to say that making money is important, but don’t slaughter customers like fools. Customer service’s attitude can’t keep customers, and if the boss doesn’t care, it’s even less profitable. (Original) 我是这个诊所多年的忠实顾客，但是最近发生的一件事情让我非常伤心。我给一星和决定离开的理由：1. 乱收费。2月24日就诊，医生根本就没有查看我牙齿的情况，但是他们居然收了我$45的诊断费，去年同样的项目只收了$22。 2. 我的烤瓷牙chip了，当时给我做烤瓷牙的医生离开了这间诊所，但是Dr. Goran Kralj跟我说不会收我的钱就能帮我替换，可当我去前台询问的时候，前台的Ashley居然要收我$600，她给出的理由是当时给我做牙齿的不是Dr. Kralj，所以要收额外的钱。据我所知，烤瓷牙一般的保质期是10年，如果在保质期间坏了，医生应该是免费给患者修复或替换的，我在这件诊所做的烤瓷牙只用了2年7个月就chip了。我2018年7月份在Ora Oral South Loop做的烤瓷牙，不能因为给我做牙齿的医生离职了，所以诊所就没有责任来替我修复或替换。我跟Ashley解释说Dr. Kralj跟我说的和你跟我说的不一样，是不是前面的谈话有误解，所以我提出要和Dr. Kralj单独谈，但是Ashley拒绝了我的请求。回家后我发了一封邮件给诊所和Dr. Kralj来说明这件事情，现在已经过了很久，我没有收到他们任何回信解释。 3. 作为owner的Dr. Kralj是有决定权的，但是我觉得他并不想解决这件事情，这让我觉得这间诊所只考虑收钱，并不考虑顾客的感受。4. 前台Ashley非常不友好，之前发生过一件事情，她报给我的价格高于其他员工报给我的价格，但这次的事情让我下定决心离开这间诊所。最后我想说，赚钱固然重要，但是不要把顾客当成傻子一样来宰，客服的态度留不住客户，Boss也不管的话，更加赚不到钱。
May 15th, 2021

Negative 5 star. If you are a patient, or want to check out this office, please be cautious With this dental office i had the most disgusting experience. The last time i went to the office (April 2021) i was charged with a fee back to 2018 without even notice me. I checked my bank account and realize something is wrong with the transasion. I asked where the extra charge came from and was told i need to pay the extra money because my dental insurance provider refuse to reinburse my deep clean treatment so that i have to pay. However when i checked my my insurance provider, the reason the claim got declined was because ora dental failed to provide the deep clean document to the provider so they can't process the claim. Myself, my dental insurance provider has been trying to call this office over 50+ times, just ask them to sent my deep clean record to the provider so that they can progress with the reimbursement. The Ora Dental Office NEVER RESPONSE, for over a month. I have also file a complain about this office on BBB but got NO RESPONSE neither. I've never had this problem with my claim with any other dental office. I have reason to believe the way Ora Dental treat their customer, very rude, unrespectfull, unprofessional, untransparent with the bills, and unresponsive was done on purpose.
May 12th, 2021