O'Reilly Auto Parts

Imani Thank you taking care me, you gave us the best costumer service ever with you, please keep her
Feb 20th, 2024

Fast and great service
Dec 24th, 2023

Dec 13th, 2023

Dec 3rd, 2023

I came to this store on 02.01.24 to return a battery for a core charge refund at about 1530. There were two cashiers waiting on customers. There were not too many people in the store and I was next in line. Two more customers came in and got in line behind me. One cashier (Cortez??) completed the transaction with another customer and I was next. That cashier decided to discuss with a lady who picks up parts for auto repair garages, about how he was going to barbeque tomorrow in the back of the store. He divulged an entire menu of what he planned to cook. He repeated that menu twice then added, "If anyone wants to bring something and throw it on the grill, I'll cook it!" They continued to laugh and giggle behind the counter as we were waiting to be serviced. I stood there perturbed and asked if he was serious because we've been standing here for service. He then proceeds to pick up a part (an alternator in a red box that was on the counter) and walks "Maria" to her car with the part. Another cashier waits on me. Customer service is important to me but clearly not the priority at this location. This store is minutes from my house but I will NEVER patronize this store again. It only takes one display of unprofessionalism for me not to return to a establishment.
Feb 6th, 2024