O'Reilly Auto Parts

Kibrom Tewolde _{on Google}

Apr 7th, 2024

Ordered and paid for a brand new replacement side mirror at higher than market prices under the premise that I would be able to pick it up on the same day. After picking up the order, which seemed to be packaged in a generic box, I got home and unpacked it and to my surprise, I found a used and old side mirror that was missing the full front enclosure.
When I went back to the store for explanation and replacement, I was asked what evidence I had that they didnt give me a new mirror. It was surprising as well as disheartening to see this stance taken by the store, especially when I couldve gotten the same side mirror from Amazon or Rock Auto for half the price with guaranteed replacement. After some bickering, noticing that I was at fault for not opening the box before I left the store, I left with no refund and went to Auto Zone and got new replacement.
This was my go-to store but after this experience, I recommend that customers avoid this store, if at all possible, but if not, to double check the items they purchase for originality before leaving.

Jay B _{on Google}

Jan 28th, 2024

They had what I needed, the place just looked like something out of a horror movie walking through the door.