T-Mobile Authorized Retailer

Sweetist Princess _{on Google}

Apr 7th, 2024

T-Mobile Will always be my Mobile Carrier, It will be Over 15 years now since T-Mobile been my Provider....

Takesha Wallace _{on Google}

Apr 4th, 2024

The manager Jessica was very rude and nasty just like her teeth I will never I repeat never go there again. The store lacks professionalism.

Ro Renee _{on Google}

Feb 9th, 2024

DON'T DO IT! This location is only good for a bill pay stop.. not anything else! I set up a warranty exchange with Corporate over the phone after my phone screen just stopped working unprompted and they sent my new phone here. The purple haired manager here insisted the phone needed to be wiped to approve the exchange in their store - sent me to the Best Buy in Homewood to be told they send people there all the time knowing there is nothing GeekSquad can do. After going back to this store and wiping the phone through iCloud, she STILL refused the exchange citing that I needed to wipe it in front of her or take a screenshot to PROVE the phone has been wiped since the screen doesn't work. She also insisted I would be charged $250 later if TMobile found the phone was not wiped and therefore she cannot accept the exchange and I needed to have it sent to a corporate store bc they are just a third party store. She even argued and snapped at the TMobile customer care rep I called up in the midst of this.
After I left, I went to the Corporate store in Matteson and they are amazingggg. As soon as I walked in and explained, they made it clear to me the manager at this store in Chicago Heights was lying to avoid the store getting charged for any possible unseen damage and fulfilled my warranty exchange the next day.
If you want ANYTHING done that's more than paying your bills I would go to Matteson or anywhere else but here!

Sandra jeffries _{on Google}

Jan 20th, 2024

They did not have what i needed .

Victor Guerrero _{on Google}

Dec 31st, 2023

They treated me very well and in my language, which is Spanish, the woman who helped me was very friendly.