C B Enterprises

Had alittle bit of a screw up on my part. Damaged a rim on the trailer I was pulling. Called them up and told them the situation, told them the rim size and tire size(luckily the tire was fine) they got me in and was back on the road. Glad they where close and didnt have to call road side service or limp the truck and trailer back to Neoga IL. Even helped me get some fuel caps for the truck. Great friendly people.
Jan 13th, 2022

CB Enterprises does really good work
Oct 24th, 2021

From the first person I talked to on the phone to the last everyone was upbeat and helped me in every way they could great customer service
Oct 17th, 2021

Oct 6th, 2021

This might be a long post but let me tell you the difference in customer service. McCandless Truck Center had my truck for 5 days, two of which is was guarantueed to be in the shop. After 5 days they then decide to tell me it will be $3200 to drop and inspect the transmission. Theyve known what it was going in for, they never kept any contact with me about cost, they told me it would be two hours charge to diag and they never contacted me about not getting the truck in the shop on the days promised I had to call to find out. No apologies were made, no effort was given. When they failed to produce a quote for a transmission replacement after 4 hours, I sent my driver to pickup the truck. They did nothing, offered no apology, charged me $500 and we went on our way. Called a friendly shop in Assumption IL, small farm town. CB Enterprises. They dont have a FB page but they did great work on my other truck. They said they would change my transmission for $4600, including parts and clutch assembly. (Now remember McCandless wanted $3200 just to inspect the transmission) they would have the parts on Monday, and transmission replaced with truck ready to go on Wednesday. Two days. With only one day notice and on a Friday. Shot my driver over to IL and they are already taking the truck apart to replace it, they even let my driver borrow one of their company trucks so he could use it to go to the hotel in a neighboring city so he use it for the days hes there. Customer service does matter. Especially in this industry. If my trucks ever have issues in their area and even if Im clear across the country I will send my trucks to this shop.
Mar 31st, 2022