T-Mobile - Closed

Just want to commend VANESSA at this store. She changed my Sprint account with 4 lines to T-Mobile easily and quickly. She even coordinated with Larry from the Griffith IN store to change my brother's phone. Boo-yah.
Sep 4th, 2021

Jul 26th, 2021

I was at the store to upgrade my hotspot and assisted by Maggie. This team member REALLY impressed me, she was very knowledgeable, she most certainly knew how to operate and navigate through T-Mobile software to get all my questions answered right away. Honestly, I had to come right a review for her and the store because every step of the way she was on point. Maggie, thank you so much for everything - you are wonderful.
Jun 2nd, 2021

(Translated by Google) The girl who attended me was not very friendly (Original) No muy amable la muchacha que me atendió
May 8th, 2021

At the beginning this was a great place. However, what I thought was suppose to be a good experience turned into a nightmare. I was told my bill was going to be a certain amount and ended up turning into being so much more than expected. I got a few promotional offers and one of them did not fall through correctly. I was told my account would be credited the difference and I have to call and nag every single month becuase said "credit" is never applied. Trying to get the representative to actually get back to you or even the manager is ridiculous. I also had issues with my phones I had paid them off and was given an amount only to be told it was not paid off. That all I simply did was lessen the installment payments. It was the buy one get one promotion. Still don't get why they force you into installments if I had the funds to pay in full right then and there.... This issue I would say is more of a T-MOBILE issue. It sucks because you feel like just a number as with any big company.
Jul 10th, 2021