LL Flooring

Kris Perez _{on Google}

Mar 22nd, 2024

People there are super nice, helpful and very knowledgeable.

Tracy Morey (Tmorey) _{on Google}

Feb 20th, 2024

The Idaho Falls store rocked it in helping us pick out and supply the amount of flooring we needed. Thank you!!!

Jeff Etnyre _{on Google}

Feb 10th, 2024

The experience with LL Flooring was nothing short of disappointing and frustrating. The issues began when they attempted to use a self-leveling compound, which ended up leaking through our subfloor, causing a mess in our basement. Instead of taking responsibility and attempting to correct the situation, they proceeded with the installation, resulting in an incredibly uneven floor with quarter-sized gaps.
When they moved to another section that required the removal of glued-down flooring, we encountered uneven pockets from pieces of the subfloor coming up. Concerned about the integrity of the floor, I requested an estimate to replace the subfloor, especially as this section was above a finished basement. However, instead of discussing options, I returned to find them halfway through installing the floor by applying layers of paper and glue before installing the wood on top, without prior consultation.
The lack of attention to detail extended beyond the flooring itself. The finish work was subpar, with putty smeared everywhere on our staircase, and the trim was poorly installed, leaving noticeable gaps. We were left with the unexpected task of removing and reinstalling the trim ourselves, despite it being part of their job. When we raised these concerns with the manager, we were met with a shocking response. The manager claimed that their employees weren't carpenters and that finish work wasn't their strong suit.
Overall, our experience with LL Flooring has been a costly and frustrating lesson. Despite opening a claim and requesting a different contractor to fix the problem, the original contractor was sent back. Although they fixed a small section of the kitchen floor that had too much depth sway, it was done to very low expectations. Consequently, we now have a very expensive floor with dips and creaks in multiple areas.
I strongly advise anyone considering their services to think twice and look elsewhere for a company that truly values craftsmanship, attention to detail, and customer satisfaction.