Hertz Car Rental - Idaho Falls Fanning Field Airport

Anne Billings Untch _{on Google}

Apr 9th, 2024

Chase saved the day for me!!! I found myself on a desparate situation. He was very understanding, kind and professional. We will use Hertz again nationwide because of Chase. Thank you sooooo much.

Keith Farris _{on Google}

Nov 8th, 2023

The pickup and reservation were easy. The issue was the car they rented me had a serious oil leak that stained a brand new driveway and was missing parts on the top of the engine. I was 400 miles from home when the low oil light kicked on and I had to add a quart of oil so I could get home. The person at the counter didn't make any effort to show that they cared about the issue or make any effort to reimburse me the cost of the oil. It was only $6, my issue is with the fact that they didn't offer or seem to care that I kept the car from blowing a rod or that their car stained a brand new driveway.

Cee Cee Kay _{on Google}

Oct 21st, 2023

This Hertz will lie to you even if it means putting your life at risk.
They lied to me and said charged upgrade was an all-wheel drive. It was not and I got stuck in the snow at 11pm on the Teton Pass. Switched out my car at Jackson, WY next day. I was told I would not receive additional charges given circumstances but this Idaho Falls airport location did indeed charge me for separate destination fee. Called the location to talk to manager who was not available because he was "looking at cars" and was told he would call back. Of course, never got a call-back.

Sean Rentmeister _{on Google}

Oct 10th, 2023

Over charged me on my rental. Stay away from this place! Much better options available. Their customer service sucks.

BA Cole _{on Google}

Sep 8th, 2023

Rented a vehicle here at Hertz (Overland West Inc) due to some problems with availability at the Enterprise that we normally use. Reserving and picking up the rental was easy.
I wanted to add my wife as an additional driver and was told to email her information to the office when I had it. I did, and asked for a reply for confirmation. That never happened.
I purchased the damage waiver before I picked up the vehicle. I had some mild damage due to road debris occur to the rental. Upon return, I attempted to provide the employee at the Hertz desk photos of the damage, a statement, and to walk her out to the vehicle. She told me I was fine since I had the damage waiver, and that she would check it later. She had me describe what happened, and told me that she didn't need anything else from me afterwards. She seemed very dismissive. No one else was at the counter or in line.
Since then, I have been contacted by a claims specialist twice and was informed that Hertz (Overland West Inc) is claiming that we dropped the vehicle off with no notice of the damage. That is not true.
Be wary of these folks, and document document document.
PS- The vehicle had Cheetos, hair ties, and a bunch of crumbs in it when I picked it up. Nothing else was available at the time, so I couldn't trade it in for a cleaner rental.