First Interstate Bank

DPayer _{on Google}

Jan 21st, 2024

I like the service Ive received FIB. Helpful and friendly. Thank You!

Jacob S _{on Google}

Oct 5th, 2022

They bought out Great Western Bank. They said the login information for online banking would be the same. That was a lie because now my password doesn't work and their reset a new password didn't work either. So, now I've been waiting on hold for over 2 hours to simply access my account. Apparently, they have enough money to buy out a bank but don't give a flying f if you can access your own money. Never go with this bank!
Edit: 2.5 hours now on being on hold and listening to them "apologizing" over and over for the wait. Yet, they don't do anything about the wait or compensate me for wasting most of the day on something that's their fault. And apparently the next representative will be with me momentarily. I guess we have 2 different definitions of momentarily. Terrible customer service!

B. Anderson _{on Google}

Jun 3rd, 2021

Just an exceptional bank in my opinion, service is excellent and the staff is awesome. I made a huge mistake recently on my account so I called them. They were all over it with advice what I needed to do to fix it. Without their help I don't know what would have happened. They actually cared and concerned over my issues. I cannot thank them enough for their amazing staff and service. They are the best!
One thing only bothers me. I cannot make deposits at their ATM. but that just mean I have to go there and do it in person. To me, its just another to see the pretty girls working there.

Maurice Clifton _{on Google}

May 8th, 2021

The absolutely most STUPID phone system on planet Earth. Just keeps resolving back to the first opening message! I would rate LOWER if possible

Buckeye Bullen _{on Google}

Apr 14th, 2021

One star means bad but if there was a rating for incompetent and horrible. I was happy with my prior bank but when this one bought it, I have had nothing but problems with this bank. They changed the type of account that I have and the fees are insane. The phone app isn't good. The only way I can cash checks is by drive thru and the customer service in this branch is terrible. I would avoid this bank at all cost.