T-Mobile

Mar 16th, 2023

We have been with t mobile probably a year now and it has been the worst experience. This stores employees have absolutely no idea what theyre doing, especially the manager. They have made so many false promises and set our phones up completely wrong multiple times. We have spent probably 8 hours on help calls where corporate has to fix all of this stores mistakes. We have been overpaying monthly and they say theyll fix it and wont. The manager also messed up and double charged us months ago and has promised to give us our refund and still hasnt. The only reason there are any 5 star reviews is because the manager pays customers to do it. He literally couldnt pay us to give a good review its been so bad.
Feb 16th, 2023

Too bad there isnt a 0. Worse than a used car salesman
Jan 15th, 2023

If I could give zero stars I would. I came into this store back in October to do a jump upgrade. I had asked how we return our old phones once our new phones came. The gentleman helping us let us know that we would get a return shipping package and label or we could return to the store. The phones were shipped to us and no pre-paid shipping package and label came in the box. I took the phones in to return them and the girl helping us said they can't take phones in store. I told her what the gentleman had said to us and she asked who had helped us, she then got her assistant manager and it turned out to be the guy that told us we could return the phones in store. He proceeded to tell me that I need to check my email for information and that they don't return the phones. I showed them that on the website it says that phones can be returned in store. He said they are a third party store and don't deal with that. If I wanted to be helped I could go to the store in Blackfoot. I went to the store in Blackfoot and they were appalled that I was told the wrong information and that since the Ammon store had started my jump process they were the ones who were supposed to return the phones for me. Needless to say, I had to spend my own money on shipping back my phones to T-mobile. It has been an absolute nightmare dealing with this. I do not recommend anyone going to this location.
Dec 20th, 2022

I have been a customer with Sprint/T-Mobile for 13 years. That ends now with the way I was just treated in this store. The associate was very rude. We came in to upgrade our phones. When he looked up my account he said "Sir, did you know that your account is serious delinquent? I can't do anything for you until you pay this in full" I will say that yes my account was past due by three days, but I knew that I was planning to upgrade my phones so just figured I'd take care of it at that time. I told him that I was going to pay it in full tonight and that it would be fine. Then he said, "Okay, but I can't help you until it's paid. Also you will also have to pay taxes and activation fee on everything tonight as well." At this point I was done with the rude condescending attitude of this associate and said to my family that were we going. Worst interaction ever. I will now need to try AT&T now that T-Mobile is worse than Verizon.
Dec 10th, 2022