Tokyo Auto

This place is one of the most unprofessional businesses I've ever been to. Don't go to Tokyo auto for anything they're all disrespectful clowns
Feb 28th, 2023

Aug 16th, 2022

Very poor customer service! They say they will call back but they never do. Don't trust these f'n donkeys. You can always find a better shop for your install needs. They deserve 0 stars if it were possible
Jul 3rd, 2022

At the end of April 2022, I brought my car to Tokyo Auto on Waipahu for Wrapping after they changed our schedule from mid-April to the end of April. They told us that my car would be done by 1,5 weeks. They said to call us when they finish. 2 weeks later, they didn't call us, so I had to call to check if my car had finished yet! And they said they just did half work, they needed more time and told us when finished, they would call us again( wth). They didn't let us know the exact date! I have to call them back and ask them what exact date my car finished,  And they said the next Friday. ( total 3 weeks, not 1.5 weeks).  On May 13 2022 I got my car but lacked the badge in the front and back truck. I asked them and they said they bought material to wrap my badge in black so I have to wait more than 3 weeks for their material. I felt a bit confused and pissed but I had no choice. When we came home, I found out that my wrap had a lot of defects. The wrap was peeled off by itself after 1 week, some areas they work very carelessly. I called them to complain and required them to fix their work. They promised they will check and fix them plus give me my badge back when the material comes to their store. After 3 weeks, they didn't call us as they promised, I had to call them to ask for my badge and they said the package still had not arrived, they will call when it comes( this time I felt really shit about this business) keep promising and do nothing. I asked them to give me what date, I can't wait any longer! And they said we can bring my car to their store on Thursday 9 JUNE, they could finish in 1 week! Before going there, I did stick the blue tag on every defect, so they can check it easily! However, after we left, they took off all my blue tags and left my car outside all day until they closed their store. They moved my car inside repeatedly every day. They did nothing to my car! NOTHING. when I came to pick up my car on 17 June and all defects were still there except blue tags removed . PLUS, MY BADGE DID NOT INSTALL BACK. I really feel so frustrated and I have no word for this shit. They have really bad service. They alway make a lot of promises and never focus on their job, they just want to keep your vehicle there and do another vehicle at the same time, until the last day of the project, they start to do your car with their best carelessest. My husband called directly to the boss of Tokyo auto, he asked us to give him only 4 days. He will take off all my old wrap and wrap a new one for me, if not, he will give our money back. I decided this is the last time and brought my car to their store on 22 June. 4 days later, they called us to say that the new material was damaged and could we be willing to wait for new material ?(this is really b...sh..)Of course I have to take my money back and require them to give my car back to normal. The last day, the boss of Tokyo auto admitted that my original badge was broken  ( how can He lied about waiting for material to wrap my badge in the beginning), he said he offered a new one at the Tesla store and wait to more 3 weeks to  come back and he installed a fake badge temporary for me. Guess! Do you think you can trust them one more time? absolutely NO.. today is the end of July and I tried to call them but they ignored my call and responded to my message on Instagram 1 time that they didn't know when my badge arrived( sound funny) . They completely ignored my badge.I learned  a lesson for this shit experience. I just wanna warning if someone is looking information about this business. Please, don't be like me. Don't waste money for a business that never respects their customer. I wasted a lot of time there for nonsense, my car damage, losing my badge, a small scratch on my front truck that was covered by white paint so I did not realize when I picked up my car. Negative star for this business. Remember Tokyo Auto.
Jul 28th, 2022

I'm guessing customer service is not important to these guys because I have gotten none. Put $1000.00 down to finish my car wrap and told these guys I'd be available after they moved to their new location down the street. I had received no calls from Masa or his guys to schedule the appointment. I called them 2 months later and they said they were settled in their new location. So I had scheduled 2 weeks out. A couple days before my appointment I had called them and let them know I had Covid and was not able to make the appointment. They said to call when I'm better. I called them after I was sick with Covid and said they needed to call me back because their schedule is really busy. Had no call from them at all. Waited a month. So I called and asked for a refund and out of the $1000.00 I put down, they were willing to refund me back $100.00! Mind that my car is a tiny Toyota Matrix and I had already paid and wrapped my hood, top and spoiler. Masa said that they could give me the wrap that ilI had paid for and they will keep the full $1000.00. Fuck that! Then the guy offered to put it up on their Instagram and try to sell the wrap and would keep me updated. It's been 6 months. No call! No text! They just keeping my money and trying to move on! I ain't letting this shit slide. I have a paid receipt and taking this shit to court if I have to! Worst business I've ever seen in my life! I'd give 0 stars if I could!
Jun 21st, 2022