Pro Rental Hawaii

Feb 2nd, 2023

Absolutely the worst customer service, I purchased a DR field and brush mower, which broke 6 days later and they received for warranty service 9 days later. The mechanic had access to the machine for over 2 months and lacked motivation to work on the problem. He actually told me that the parts just came in when I saw them at pro rental weeks prior. Then he told me he needed to jerry-rig it back together and that could take another 2 to 3 months. When you purchase a machine which costs close to $4000 and has a 2 year warranty jerry-rigging a fix which will void, your warranty is not acceptable. I spoke to the owner by phone while in the store and he offered to have the mower repaired at another facility, which was acceptable to me, but he discovered there was not another mechanic on the island who worked on them. At which point he offered me 2 choices: have their mechanic repair the machine in a day and trust that he was going to perform the repair correctly or have the broken machine returned to me. I would not accept either and suggested he refund my money. He had to check with his employee and see if it was a possibility. In all fairness, I received a refund. However, the store blamed everyone and everything for the repair not being done. The problem was with DR and the contract they should have never taken, The Republicans, Donald Trump (Even though he was not in office during the time I owned the mower), Covid-19, gasoline prices, etc. And the best one was the owner of Pro Rental not being a mechanic was the reason that the service was not done. I guess if you are going to allow your employees to make business decisions and bad mouth you, this is what I should expect of a business. While this may be a decent place to rent equipment, I suggest you should make purchases elsewhere.
Aug 19th, 2022

Professional tool experts and wide range of tools at a reasonable price
Apr 25th, 2021

Very professional, easy rentals, best customer service! Highly recommend
Apr 14th, 2021

Jan 8th, 2021