US Sewing and Vacuum

Apr 11th, 2023

I called on a Tuesday during store hours asking if they could fix my B79 machine, the lady on the phone said "yes" and to bring it in. I went the store during store hours and talked to them on the phone but the doors were chained shut. So I guess they just decided to close early and didn't mention it to me when I called. A few days later I go for a second time and bring the embroidery extension that I need a trained pair of eyes to diagnose. From the moment I walk in the woman was rude to me, telling me if I didn't buy the machine at this one store they wouldn't do anything for me. And, to look at it, it would cost $400. After reasoning with the rude lady she gets the actual repair technician who was super sweet and said that she wasn't trained yet to fix my type of machine and that she was still just learning the Bernina machines and didn't know about the Bernette machines yet. She was apologetic and polite and referred me to another sewing machine store. That sewing machine store, (owned by the same person) was also a bust. These people are a bunch of a crooks and very unknowledgeable about sewing machines maybe you'll have better luck bringing in a vacuum.
Dec 26th, 2022

$200 just to adjust the feeder!!?? I'd hate to actually have something go wrong and go there for a REPAIR. I think it'd be cheaper to just buy a new machine!
Jun 15th, 2022

Sewing machines overpriced 2-3 hundred dollars over suggested retail price. They have a trade in program which is basically worthless because they only discount $100 off the overpriced sewing machine. Cheaper to purchase online and pay for shipping.
Oct 16th, 2021

Poor communication from the techs and salespeople. Dropped my machine off to be diagnosed. It was repaired without confirming the cost. One saleslady said it might take up to six months to be repaired (it took nine days). Multiple salespeople kept trying to sell me machines that had more features than I wanted (or needed). Their technicians are good but beware of the salespeople. I left with the impression that they would say anything to get you to buy a new machine.
Jul 25th, 2021