UHA Health Insurance

Great team and customer service with aloha. Large network.
Jun 5th, 2021

Great plans and personalized service! A+
May 26th, 2021

Very bad service.For a month I have been requesting a receipt for April 2021.I have requested it multiple times.I got February and March. I’m not sure if the billing people understand English or understand what I am requesting.Its May already, and now I will need both April and May receipts.Can someone help to interpret to the billing department whatI am requesting.I have emailed and called various departments, but I’m not sure of the comprehension levels..They actually sound foreign.Terrible services..
Apr 22nd, 2021

Sep 1st, 2020

Non responsive company. And before I get a template response from them saying our intent is for compassionate blah blah. I’ll tell you this. I already Made a BBB complaint. Ongoing issues with customer service, reimbursement, non coverage of claims, non transparent plans. They state their plans and formulary are on the webpage. When the page is up or not giving html sql errors maybe I could view it. I’ve tried calling for formularies to be mailed or pdf emailed, and they refuse stating it’s on the webpage. I have an adult son who needs medication and have been calling since Friday and today is Wednesday. UHA will not cover his meds-used to be $15 now over $300 for a generic that is on formulary. What a compassionate company, but I wouldn’t know that as no one calls me back. Apparently your reps will not discuss my plan or pricing. They have to take a message for a drug rep. Who never calls. I’m sure they are doing compassion training courses as I write this.
Jan 8th, 2021