Aqua Palms Waikiki

Apr 9th, 2024

Apr 9th, 2024

Apr 9th, 2024

For several months, Aqua Palms became my home away from home during a business trip, and I can't recommend it highly enough. The staff, particularly Ms. Kasey at the front desk, were nothing short of spectacular. What truly elevates this hotel above the competition is its genuine and incredibly organized staff. Every request, from the mundane (extra blankets) to the unexpected (room change due company billing changes), was handled with immediate action and a good attitude. There was never a moment of doubt regarding a package delivery, a renewed parking pass, or any other detail of my stay. This service allowed me to focus on my work and enjoy my time off, confident that everything would be taken care of behind the scenes." The hotel itself impressed me with its unwavering cleanliness and tranquility. As a seasoned traveler who's seen his fair share of hotel rooms, I was consistently impressed by the immaculate condition of both my room and the common areas. The peace and quiet I experienced was notable not once in three months was I disturbed by noisy guests or forced to request additional cleaning. The hotel maintained a fresh, pleasant scent throughout, a welcome relief for those with scent sensitivities like myself. The linens were consistently spotless and odor-free, adding to the overall sense of comfort and hygiene. If cleanliness is a major factor in your hotel decision-making, look no further than this hotel. However, the true star of the show was Ms. Kasey's exceptional service. Her genuine care and impressive efficiency in handling any issue I threw her way billing, parking, room changes, you name it was truly refreshing. Ms. Kasey's proactive approach and positive attitude made a significant difference in the overall quality of my stay. She consistently went above and beyond, ensuring my extended stay in Hawaii was not just comfortable, but truly enjoyable. In fact, my glowing recommendations about Aqua Palms, largely thanks to Ms. Kasey's exceptional service, convinced several colleagues to choose this hotel during their own stays. Needless to say, when my company offered to move me elsewhere on multiple occasions, the decision to remain at Aqua Palms was a clear choice.
Apr 9th, 2024

I stayed here for a week. During my stay there was construction going on the entire time. There was a new sign put up on your door almost every other day! They did not mention this at check in or upon booking. The rooms got very uncomfortable when they shut off the A/C ALL DAY during PEAK HEAT HOURS. House keeping comes every other day (they came twice during my stay). Both times I had to fall front desk more than once to get them to service my room. On my second to last day, I asked for new towels & the garbage to be taken out. I called 3 different times. Finally on the 4th hour of waiting, I went down to the front desk to grab towels myself and the woman seemed unsurprised. Ihop offers 15% discount but there is a constant 30-45 minute wait to be seated. The pool is tiny and there's no hot tub. The elevators smelt like 3 day old McDonald's fries and take forever to go up and down. Establishments within walking distance of the hotel close at 9/10pm since you're at the end of the main Waikiki strip. Your best bet is eating, swimming and relaxing at Hilton Hawaiian Village. Walkability: 20-30 minute from from the main action on Waikiki strip
Apr 6th, 2024