Coconut Waikiki Hotel

Parking can be confusing but that is not abnormal near down town HI, Wonderful valet and wonderful people people of the island. Every view is a great view here. There are so many events and restaurants within walking distance. Rooms: You often get a balcony which is amazing for views! Food & drinks: So many food options nearby!
Apr 9th, 2024

When we arrived to the hotel we were treated like family instantly. It was very quiet and a wonderful stay. The staff was amazing and always friendly. The room view was awesome. I will definitely stay here in the future. Thanks for the hospitality. Rooms: The room was amazing Walkability: Short walk to malls and food vendors
Apr 8th, 2024

Walkability: Very short walk to Waikiki Beach.
Apr 2nd, 2024

Very clean, very helpful staff and good location.
Mar 30th, 2024

I'm writing this review halfway through my 7 day stay in the executive suite here. I come to HI regularly to visit family and this has become my go-to place. Not only are the rooms HUGE with a beutiful moutain view but the location is tucked away in a quiet area with some of the best food hidden food options in Waikiki. Now, onto my complaints. I've never had a sore word to say about this hotel until this stay. The Room: While the room itself has been great, every night after 7p the water gets only luke warm at best and water pressure is low. This has happened consistently since I checked in 3 days ago. Maintenance cam mid-day when the water is nice and hot so they could not diagnose the problem. I'm embarrassed enough to be "that guest" who is complaining (I called and complained again today). The evenings this week drop to 68 degrees so the last thing i want is a luke warm water. I get there is so much more important things to complain about in the world - but this is a hotel I am paying for and I would expect the plumbing to be able to support the amount of rooms it feeds (ugh... even having to write this is cringe but IDK how else to get the guest service team's attention). The fixture and appliances are definitely old - cupboards don't close completely (I stayed in the same room as previously and I felt oddly familiar with all the quirks of the rooms that had never been repaired), chipping paint and scuffs on corners, old toothpaste still on the walls, subtle yellowing of drapes. Basically, just a general feel that everything is old like an apartment you just moved into with a quick turn-over. The Staff: They are great! So kind. I have had 1 issue with one member of the service team who has be belittling in the way she has spoken to me and also confused me with another guest and the berated me for "losing your keys again!?". When i told her she was mistaken she insisted it was me instead of just completing the request I had originally approached her with. This identify mistake happened after she and I had shared 3 talks previously and I specifically introduced myself to her because I think it hospitable to do. She clearly say skin color, hair style and common issue and made assumptions. She's yet to apologize and I have shared this feedback with her co worker. okay.... those are my only two complaints. While the hotel has made noticeable upgrades since my last stay my overall impression of the service is that is is declining. I'll be sure to share an update at the end of my 7 day stay to confirm if things improved. Fingers crossed! ^_^
Mar 19th, 2024