Express Waiters

My family placed an order for a future delivery of sushi at a local restaurant. The order was never delivered and after searching the web for contact info (none is listed on the app) I phoned the company to inquire about the order. Despite placing the order at 5:27 pm local time for a 7 pm delivery, the order was never relayed to the restaurant. When pressed on the issue, they blamed the restaurant for being out of rice (a stretch, but ok) and also the move from daylight savings to standard time. Hawaii (where the order was placed) does not observe daylight savings time, and when I asked what website/service they used for their service, they were unable to provide me with this information. All of these issues also took place before 2 am eastern daylight time, and the time changes at 2 am for the majority of CONUS. There were no attempts made to contact me about the status of the order and my card was still charged with no offer for company credit after receiving a refund. I’ve had many successful orders with this company but something was clearly amiss with our last order and I feel the staff I contacted were misleading about the issue. Who doesn’t love calling a last minute audible for dinner for an entire family? ☹️ Update: staff did call me the following day, apologized and canceled the charge on my card, and gave us full credit for another meal.
Nov 14th, 2021

Convenient and has restaurants I like
Oct 18th, 2021

So sad I'm been in my car for about 20 min and the girl has been in her car on the ph laughing then goes to get the food from white guava Cafe hope the food is still warm for the customer
Sep 21st, 2021

They took the money from my account and 1 hr later they call to say they do not have any drivers! I have to wait until someone wants to deliver out this side
Aug 19th, 2021

Love the new app! They are very professional and love that we can get deliveries from local eateries! Way better than other restaurant delivery services.
Aug 19th, 2021