Big Island Motors

Libby Goehner _{on Google}

Apr 7th, 2024

Actually it wasnt Hilo I took my car into it was in Kona. They were very helpful and took care of my oil change and let me know what was needed for my car.

Morgan Mainz _{on Google}

Apr 6th, 2024

Great experience! Good sales team my wife and I bought a car for my son and it went great we also got a great deal.

Carl Taylor _{on Google}

Apr 4th, 2024

Very good follow up on internet inquiries. I set up an appointment and did a test drive and began the purchase process which went smoothly. I'm very happy with my new Tucson!

Lisa M _{on Google}

Mar 25th, 2024

I love the gals in office and great mechanics

Mine Too (Not yours) _{on Google}

Mar 25th, 2024

This place has no.
Love for their customers. Complete disregard.
On servicing my vehicle when it's the only. Subaru dealership on the island besides Hilo side. And even over there they won't service it as well.because of an aftermarket exhaust I put in it
I bought the car from them and the engine blew at 30k. So i
I paid for a brand new engine had them install it cost over 12k and then the brain (ecu) went bad so had to buy a new one and keys and everything they told me it would fix the problem and didn't. I was still was stuck with the bill. Had to pay to get my car back over $2500 .The aftermarket exhaust is a stocks. exhaust and and now since they didn't put it in, they wont-work on my car to program the ecu to the new abs modulator because now the abs modulator is defective that came in my car and can only be reset by the dealership.
So they wanted me to pay full price for the part. And pay them to put it in so I said I couldn't afford Paying full price for the part. I had to buy one used online. That is $50 instead of $1600 through them. Then the service fee to put it in was another $700 and to reset the ECU would be who knows how much more for tbut, so I said screw this. I had somebody else Do it because everything else I've done to the car has broken. so they wouldn't Program the abs modulator two My car. Because they didn't put it in and I didn't buy it through them.
But there are the only ones that can reprogram the e c u to the modulator so now i'm stuck with a car that doesn't work and i've spent over fifty thousand dollars with these people.They told If the parts aren't installed by them they don't work on the car Some stuck with a large paper weight And when I mean paper, it's literally a paper weight.Considering all the money I've spent for nothing to be left with a c*****That was a lemon from the gego. I would never recommend these people to any. Please don't buy car from here and don't have them service your vehicle. They don't know what they're doing and their customer service is the worst I've ever experienced before. Thank you for reading Aloha.