Verizon Wireless

Jessica Matamoros _{on Google}

Sep 24th, 2021

Ridiculous and obnoxiuous wait for them to tell us they did not have multiple phones in stock for us to upgrade to. Even after telling the manager at check in what we were there for. The representative immediately asked me if I wanted to upgrade to the newest phone for samsung flip which apparently was the only model in stock. No google phones either. Waste of my time. Going into the store is pointless. Just order online and save yourself the time.

Wayne Kennedy _{on Google}

Sep 20th, 2021

First off I do not write reviews or commendations unless I believe the person sincerely deserves one. Today I was having an issue with my cell phone and drove to the Verizon store in Woodstock, Georgia. I was greeted right away by Cheryl and explained the problem I was having. Cheryl, for a good forty five minutes, patiently worked and resolved the problem. The overall experience with Cheryl restored my faith in customer service and reaffirmed the reason I continue to stay with Verizon for as long as I have. My message to Verizon management is for you to think about rewarding Cheryl in some special way to keep her working for you. Pay raise or promotion would be nice. She deserves it! Thank you.