Chamber of Commerce

      EarthLink

      ( 67 Reviews )

      EarthLink
      Listing Incorrect?
      Listing Incorrect?

      Hours

      Tuesday:
      9:00 AM - 9:00 PM
      Wednesday:
      9:00 AM - 9:00 PM
      Thursday:
      9:00 AM - 9:00 PM
      Friday:
      9:00 AM - 9:00 PM
      Saturday:
      9:00 AM - 9:00 PM
      Sunday:
      9:00 AM - 9:00 PM
      Monday:
      9:00 AM - 9:00 PM
      CALL DIRECTIONS WEBSITE REVIEWS

      Chamber Rating

      Verified Member
      1.8 - (67 reviews)
      10
      1
      3
      5
      48
      Read Our 67 Reviews

      Chamber Rating

      Verified Member
      1.8 - (67 reviews)
      10
      1
      3
      5
      48
      › ‹
      • knichole71

        If youre thinking about this service dont do it. They tell you what you want to hear to sign you up and its all a lie. Didnt keep the service for a month. Sat on the phone almost an hour for 3 days trying to cancel chose the activate service option and someone picked up right away had to get a supervisor to cancel my service. Then sent me an email talking about a final bill even I didnt use ask the data that was provided. DONT DO IT!!
        Apr 8th, 2024

      • Lana Benton

        Thieves and liars. Save yourself a huge headacheonce they get access to your wallet they will continue to milk your canceled account.
        Feb 6th, 2024

      • Sergio Traina

        I was told to calll ACP number 888787-2118 I call on hold 40min 30min one time 35 minutes then they dropped my call . It seems like EarthLink does not want to help me receive my 30.00 dllrs discount on my internet I would not recommend this provider to no one. There call operators are in South Africa but the business ofc is in the United States
        Feb 5th, 2024

      • Jack White

        Really disappointed with the customer service. I made a payment on Sunday and my services are still disconnected. I was told to send an email with proof of payment. I did that Monday at 10:16am. Its Wednesday and no one has gotten back to me. They keep telling me i have to wait or pay again. I cant seem to get any help!
        Jan 23rd, 2024

      • Marion Eagleson

        Kept hanging up turning off their phone wouldn't put a manager on the he phone cut my service after 3 days before telling me the bill won't be due until the 2 week mark. Paid 10 dollar installation fee.Priced for 50 a month billed 103 on the 11th didn't have service installed until the 12th how does that make sense this is a joke now I'm stuck without service.
        Jan 19th, 2024

      Read Our 67 Reviews

      About
      EarthLink

      EarthLink offers secure, fast and affordable internet access with coverage available to more households and small businesses in the U.S. than any other Internet Service Provider. EarthLink also provides premium email and privacy and security products for consumers, while delivering digital marketing solutions and website design for small businesses. Founded in 1994 and headquartered in Atlanta, GA, EarthLink is now redefining the next revolution in telecom with a customer-centric, asset-light model focused on partnerships and an enhanced customer experience that includes no data caps, no throttling, or mandatory bundles. Call to learn more.

      Contact Info

      Services

      • small business marketing
      • Internet provider
      • logo design
      • web design
      • website develop

      Images

      Questions & Answers

      Q What is the phone number for EarthLink?

      A The phone number for EarthLink is: (866) 383-3080.

      Q Where is EarthLink located?

      A EarthLink is located at 980 Hammond Drive, Suite 400, Sandy Springs, GA 30328

      Q What is the internet address for EarthLink?

      A The website (URL) for EarthLink is: https://www.earthlink.net/

      Q What days are EarthLink open?

      A EarthLink is open:
      Tuesday: 9:00 AM - 9:00 PM
      Wednesday: 9:00 AM - 9:00 PM
      Thursday: 9:00 AM - 9:00 PM
      Friday: 9:00 AM - 9:00 PM
      Saturday: 9:00 AM - 9:00 PM
      Sunday: 9:00 AM - 9:00 PM
      Monday: 9:00 AM - 9:00 PM

      Q How is EarthLink rated?

      A EarthLink has a 1.8 Star Rating from 67 reviewers.

      Hours

      Tuesday:
      9:00 AM - 9:00 PM
      Wednesday:
      9:00 AM - 9:00 PM
      Thursday:
      9:00 AM - 9:00 PM
      Friday:
      9:00 AM - 9:00 PM
      Saturday:
      9:00 AM - 9:00 PM
      Sunday:
      9:00 AM - 9:00 PM
      Monday:
      9:00 AM - 9:00 PM

      Related Categories

      Ratings and Reviews
      EarthLink

      Overall Rating

      Overall Rating
      ( 67 Reviews )
      10
      1
      3
      5
      48
      Write a Review

      knichole71 on Google

      image If youre thinking about this service dont do it. They tell you what you want to hear to sign you up and its all a lie. Didnt keep the service for a month. Sat on the phone almost an hour for 3 days trying to cancel chose the activate service option and someone picked up right away had to get a supervisor to cancel my service. Then sent me an email talking about a final bill even I didnt use ask the data that was provided. DONT DO IT!!

      Business Response on Google Apr 8th, 2024
      Hello knicole71,I am not sure who you spoke with but EarthLink sales agent's are very thorough when they go through the sales details. We do not want our customers to have questions once they get off the phone. The agents go through all of the terms to expect as well as billing since we do charge after installation. I do apologize that you tried to call us multiple times and had to hold for long periods of time. We are experiencing higher than usual hold times at this time. Our agents are working hard to make sure we are answering the calls in a timely manner, but even with that we are still having to deal with high call volume and with that comes long hold time.If there is a balance that is due on the account we will send out notification that there is a balance that is due, to make sure that the account gets paid off and we do not have to send the charges to Collections. To see our terms and conditions please visit earthlink.net/tcs/internet-service-agreement/.Again, I want to apologize that you were misled at the time of sale and then when you tried to cancel your account you had to deal with high call volumes as well as hold times. We are constantly working to make things easier and better for our customers so that they do not have to deal with the frustrations of holding on the line for a long period of time, and we will look for ways to fix these frustrations.-SamanthaER Specialist II

      Lana Benton on Google

      image Thieves and liars. Save yourself a huge headacheonce they get access to your wallet they will continue to milk your canceled account.

      Business Response on Google Jan 23rd, 2024
      Hello Ms. Benton,My name is Samantha with Executive Relations. I am sorry that you have had issues with our billing once you canceled your account. Generally the only reason we would continue to charge the account is if there is an account balance and we are trying to collect that money. Again, I am sorry that you are frustrated, if you fil out this form https://www.earthlink.net/customer-review-help/ I will be happy to assist you with your billing questions.

      Sergio Traina on Google

      image I was told to calll ACP number 888787-2118 I call on hold 40min 30min one time 35 minutes then they dropped my call . It seems like EarthLink does not want to help me receive my 30.00 dllrs discount on my internet I would not recommend this provider to no one. There call operators are in South Africa but the business ofc is in the United States

      Jack White on Google

      image Really disappointed with the customer service. I made a payment on Sunday and my services are still disconnected. I was told to send an email with proof of payment. I did that Monday at 10:16am. Its Wednesday and no one has gotten back to me. They keep telling me i have to wait or pay again. I cant seem to get any help!

      Business Response on Google Jan 10th, 2024
      Hello Jack, good afternoon! Thank you for contacting us and sharing your feedback. We apologize for the delay in processing your resume order. Sometimes, it can take longer than anticipated for the service to resume at the modem. We are sorry for any inconvenience caused. We would like to assist you with this issue and ensure that your order is processed as soon as possible. Please let us know how we can help you. You can reach my team anytime at https://www.earthlink.net/customer-review-help/. We are always happy to help! Best regards,Nelson, Executive Relations Specialist II

      Marion Eagleson on Google

      image Kept hanging up turning off their phone wouldn't put a manager on the he phone cut my service after 3 days before telling me the bill won't be due until the 2 week mark. Paid 10 dollar installation fee.Priced for 50 a month billed 103 on the 11th didn't have service installed until the 12th how does that make sense this is a joke now I'm stuck without service.

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      Overall Rating

      Overall Rating
      ( 67 Reviews )
      10
      1
      3
      5
      48

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      AT&T - Internet Service Provider
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      Sandy Springs, GA 30328
      855-293-7676
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