Green Ginger Asian Fusion Restaurant (PTC location)

Thick pieces of sushi. Tasty and fresh. Good service.
Apr 7th, 2024

Key Takeaway: If anyone in your party has a food allergy, eat elsewhere. We had a pretty alarming visit to this restaurant. My wife has a sesame seed allergy and was very specific about it when placing her order. We eat sushi often and every other restaurant we've eaten at can easily accommodate the request to not put sesame seeds on the food. Our waitress noted it and I watched her underline it as she wrote. When the food came (delivered by someone other than our waitress), the rice that was part of the sashimi bento box she ordered was COVERED in sesame seeds. We waited quite a while for our waitress to check in after the food was delivered but after 10 minutes, my wife carefully checked the rest of the food (easy with a bento box) for sesame seeds as she ate only the big chunks of sashimi and gyoza - leaving the rest of the bento box untouched. After my entire party finished eating, 35 minutes after placing our order, our waitress finally came back to see how the food was. Never mind that everyone's drinks were empty shortly after the food came and we had long given up on refills. I showed the waitress my wife's plate with the sesame covered rice, she was shocked and said that she had specifically noted the allergy and apologized. No other explanation was given, and she asked if we wanted any desert or just the check. When the check came, it was clear that the allergy was noted (see the photo) but the kitchen did not omit the sesame seeds. Nor did she bring our food out to us, nor did she come to check on us at any other time during our meal in which we could have easily had the situation resolved. They also didn't change the spice level I requested (also in the photo) as my food was as mild as I've ever had but that's very minor in the grand scheme of things. If it really bothered me, I would have found someone that works there (because our waitress was nowhere to be found for the entire meal) and got some chili oil for my dish. The less than half full restaurant on a Saturday night should have been all the warning I needed to take my family elsewhere, but we were hungry and this restaurant was in a convenient location from our hotel. I rarely ever write negative reviews like this but in this case, the total lack of attention to detail for a pretty simple food allergy is something others should be aware of. Dietary restrictions: Beware if you have a food allergy.
Apr 6th, 2024

Really good Asian food, with great staff. Give them a try.
Mar 31st, 2024

Unfortunately, I noticed on several occasions that this restaurant is not using fresh fish. As an example I ordered basil rolls today and the shrimp inside was stinking rotten. I had to throw it out.
Mar 31st, 2024

Mar 31st, 2024