Amerihome Loan Inc

worse customer service ever!!!!!!!!!
Feb 26th, 2021

Please do not use this company as a lender. My loan was unfortunately sold to this company 3 months after I closed on my home so I had no choice in the matter. My property taxes are built into my loan. My property was approved for a homestead therefore my tax amount decreased from the amount that was factored into my escrow at the time I closed on my home. I received my tax notice from my county and forwarded it to Amerihome to confirm the decrease. I am now being given the run around regarding the overage I have due to the taxes. One rep said I would receive my overage amount because it's against the law to withhold it, another rep said oh you will receive your overage refund 12 months from the date of our analysis which is conducted in June and another rep said oh you have no overage in fact you are short. I promptly told that rep to check her records. She will see I sent in a payment three months ago to cover the shortage I was told I had in prior to my homestead status being approved. I'm still waiting on a resolution regarding the taxes and when I will be receiving a refund. I will be looking for refinancing options. UPDATE: I refinanced my loan with another company due to Amerihomes questionable business practices. I purchased my home 2 years ago and have NEVER been late even in the midst of the pandemic and being furloughed for 5 months I was not late. To take advantage of the low interest rates being offered I initially contacted Amerihome for refinancing. You would think a customer in good standing and excellent credit score would have been allowed to refinance. I was told by an Amerihome rep that the federal government does not allow them to refinance my home lower than the interest rate I had at that time 5.25 and I was asked why do I want to refinance and they could offer me the current rate I had...um WHAT. I'm sure Amerihome took advantage of the low interest rates on their debt but refused to offer the same assistance to their customers. I was approved for refinancing by another company with an EXCELLENT rate and closed last year.
Jan 2nd, 2021

Incredibly dishonest company. They consistently make promises that they fail to follow through on. Their PMI department refuses to accept any phone calls and their only replies to emails are to send the same copied and pasted block of text, while totally ignoring my questions. I've been trying to get my PMI cancelled for more than a year, and they're still giving me the run around.
Oct 1st, 2020

May 6th, 2020

Unfortunately, my loan was sold to them. Their website is garbage, trying to pay online and can't even though they have my loan number, no support online, and I've called 3 times today trying to get a hold of someone. Stay away from them.
Aug 26th, 2019