O'Charley's Restaurant & Bar

The restaurant is definitely understaffed at present. Our experience was okay. I don't typically choose chain restaurants, but we were dining with out of town family. Another table was giving the wait staff such a hard time about their experience, and I was amazed at how calm and professional they were in a tough situation. Be prepared to wait a while for your food since the restaurant isn't properly staffed and be mindful that everyone working is truly trying their best.
May 20th, 2022

We had great service by Mike. Unfortunately it was his last day. Food was good. Cooks split up our plate for our shared plate, which helped us a lot. Drinks were refilled often. Overall good experience.
May 18th, 2022

Our party of 6 arrived at 6:10. We were quoted a 5 to 10 minute wait. It was a 25 minute wait. It was 6:52 before our order was taken. It took 30 minutes for.our dishes to arrive. Chase was our waiter and I truly believe he was doing his very best work. When our food arrived, one of our party was very disappointed in the quality and appearance of her food. The shrimp tasted fishy. We ate all that we could. Our waiter asked if we needed to go boxes. We did. He brought them to us. My son picked up his plate to put half of his dinner in the box and that's when we noticed his plate was VERY DIRTY on the bottom. That plate was not washed at all. We are living in the age of a pandemic and stomach viruses are going around like wildfire right now and the dishes aren't being washed?!?! If we get sick, I'm calling the health department. My sons plate was FILTHY. We didn't discover this until after eaten part of his meal and was boxing up the rest of it. I notified the manager on duty. I showed her the plate. She was visibly disgusted, Apologized and said she'd speak with the dishwasher. She said that our meals would be taken care of. I appreciated that. She did the right thing. I tipped Chase well. One thing we noticed while waiting a very long time for our dinner was that to go customers are being served very quickly. More attention is being paid to people who walk in to get their orders to go. Maybe O'Charley's needs to close the dining room and become a ghost kitchen.
May 15th, 2022

The staff was very friendly and helpful, but the restaurant did not smell the best. If you get past that, the food was great! I ate their steak, mashed potatoes, and Caesar salad all were very good. The only thing I didnt like was their baked potato soup. It didnt really taste like anything and I wont be ordering that again. Other than that, their food was amazing and staff were great!
May 8th, 2022

May 6th, 2022