Enhabit Home Health

Only posting one star because negative stars are not an option. Only good thing I have to say is about the nurses that come out to care for my wife. The nurses have all been professional and seem to actually care about their patient. Beyond that, the experience with Enhabit has been sorely lacking. Today (12 Sept 2023) , I called during business hours to request a nurse visit to correct a serious condition. My wife is recovering from a major back surgery and infected wound, with a woundvac device placed over the surgery site to drain and close the wound. The woundvac bandaging malfunctioned this morning and therefore the system has been essentially inoperative all day. The person who answered the call at Enhabit told me that no nurses were available ... (REALLY!!!!????). I was told that it would likely be tomorrow (13 Sept 2023) before a nurse could come out...but that my concerns would be passed along to the nurse to see if they could help somehow. Tonight, I called Enhabit back to request assistance again, since no help ever showed up. Previous to this incident, there was an instance where the doctor had ordered labs to be drawn by the nurse, but the nurse never received those instructions from the Enhabit office. I had to call the Enhabit office to inquire why labs were not drawn, and upon realizing their error, Enhabit sent the nurse back to draw the labs. So the moral to this story is this: If the healthcare of yourself or your loved ones is important to you, be wary of this company.
Sep 14th, 2023

They took awesome care of my Mom.
May 11th, 2023

Horrible company please take ur loved ones elsewhere.
Nov 10th, 2021

I am currently using this company and so far Im am not pleased at all. The one review states that they are prompt. Thats just the opposite. We have to wait hours before someone comes. This is day 3 for us and every time we have called its been been at least 5-6 hours before we see anyone. We are still doing the majority of the work and care. We called them for help and we are certainly not getting very much of that so far.
Oct 30th, 2020

The only reason Im giving a one is because thats the only way I could write a review.my mom has been with this company for over a year now we have only had two lpn that came out and knew what they was doing.my mom is completely bed bound they sent a man out to change her catheter ( which we stated several times we did not want) he didnt have a clue what he was doing so now my mom is left using the bathroom on herself this is the 4th time this has happened and when I call for them to come fix the mistake they made the lady tells me they have to contact my insurance company to make sure they will pay. My thing is if the company didnt do the job right the first time why should insurance pay again its just not right and I feel they could care less about there patients. This is my moms bag two hours after being inserted no urine what so ever in the bag.SO I SAY THIS AGAIN THEY NEED MORE TRAINING.
Aug 10th, 2021