OfficeMax - Print & Copy Services

This place is the best! Fantastic customer service, manager Clif is my homie! Get all of your shit done here totally worth it.
Oct 12th, 2021

Nov 14th, 2020

Oct 7th, 2020

Jul 25th, 2020

I have used this location for my Notary stamp for as long as I can remember. I have not had an issue until this year. The person that placed my order did not do it correctly. I learned this when I went to pick up my stamp and they had to re-order it. I called to check on the order and was told that it was not in, I asked when it would arrive and the employee told me to call back. I asked why I was not able to receive a date of return and they further went on to be unwilling to assist. When I asked who I was speaking with, they stated a worker in the print department. Needless to say, this bothered me. I asked to speak with a supervisor and was placed on hold for for an extended period of time and then the worker came back and stated that he, which I presume was the manager, stated to look it up and tell me when it would arrive. I was further bothered because that should have been done when I initially asked when it would arrive. I still did not receive basic customer service from the worker and asked to speak with the manager. I was placed on hold and the call disconnected. I called back was placed immediately on hold without a greeting and I disconnected the call. I called back, Bill, the print manager answered, I was previously speaking with Addie, he without greeting or anything, goes on to tell me when my order would arrive. I started to explain the experience I had with the worker, named Addie, and he was uninterested. It was clear to me at that moment why the worker, Addie, was unwilling to assist because of the example of the manager, Bill. I was prompted to write this review as a result of poor customer service and will also contact the corporate office because customer service should still exist and people who are hired to do those jobs should perform that role and provide customer service.
Feb 25th, 2021