Comprehensive Medical Solutions, Inc.

Angela at CMSI has always been friendly and pleasant to work with. We have done business with CMSI for years and cannot recommend them highly enough! Wonderful company!
Jan 29th, 2023

Oct 1st, 2019

This is the worst billing service ever! They do not send out Bills so I am not sure how you are supposed to know that you owe a bill. I called to let them know I had been working with my insurance company the lady told me that she would note it. Not to long after that I received a collection notice. I had a procedure done that was supposed to be covered in full. Once again I called them they were so NOT HELPFUL. I ended up having to pay the bill so it wouldn't hurt my credit. Once I paid it then my insurance company came back and paid also. I had to repeatedly call inquiring when I was to expect my refund. The workers that I have spoken with evidently come in that job with no experience because they sound absolutely clueless. When I had received the collection notice and called them I was told that they couldn't really tell me anything because they are limited on what they can see. They advised me to call the collection agency for more information. I called them and was told that they do not have much information to give me and they would have to contact this company for more info. Ridiculous I know! So finally I did receive my refund check. Three months after getting my refund check I got another collection notice in the mail for a different amount. Once again no bill sent had no clue until I got this notice. So once again I call them they can't tell me anything I need to call the collection agency. So here I go again calling them. I was told again they do not have much info and they would have to contact CMSI. It has been 1 1/2 weeks and still no call back from them. I have now had to pay a $260.00 bill that I should owe nothing on. These people are very uneducated in their field. I have worked in medical billing for years so evidently I know how to read an eob which shows I owe nothing. Let me add that I ask for documentation showing where I owed this and was not able to accommodate my request. In all my years working in medical billing I have never seen business done like this. Unfortunately if you are having a procedure done at the local hospital you have NO CHOICE on who you can use therefore you stuck with these so called billing specialist.
Sep 22nd, 2018