Hampton Inn Cornelia

Renee Richesin _{on Google}

Mar 28th, 2024

This is not up to the usual Hampton Inn standards. The room decor was dated. The main elevator was broken. There was a fingernail clipping on the bathroom counter and toothpaste drips on the side of the bath counter. The mattress needed to be replaced. Instead of a lotion sample on the counter, housekeeping had left a conditioner ( there was conditioner in the shower). It was functional, but should not charge the same price as other Hampton Inns.

Griff MB _{on Google}

Mar 19th, 2024

stay Feb 11-13 2024 at your establishment in Cornelia Georgia. Numerous complaints were lodged regarding occupants smoking in this non smoking hotel. Having a medical condition that has to have me utilize equipment to sleep and allergy to smoke made this stay terrible. Management indicated they would initially credit me back 30k points as a result of the smoking for the first nights stay. I was offered to move mid afternoon on my second day to another room that was away from the smoking, but declined due to the fact that management assured me in my room that the situation was handled with their long term residents and that there would be no more smoking in this non smoking hotel. I declined to move as it is difficult for me to pack all my belongings and medical equipment for 14 hours until l would be departing.. During the second night stay the smoking continued and was worse. This was reported again. I was assured that I would be compensated for the second night stay of an additional 30k miles added to my honors account and that Hilton would add them back within 10 days and an apology. I contacted Hampton several times after the stay and was advised that they were working on the issue and would get back to me. On 02/26/24 at approx 2:20pm I was contact by Mike by phone who was very rude and obnoxious with me stating he refused to credit me anything else regarding this stay as I declined their offer to move. When I contacted Hilton directly I was advised the hotel had already contact them to deny any further compensation that was provided. I was told this would be handled and it wasn't. This individual that contacted me was unprofessional, rude, and accusatory. Stating he reviewed CCTV footage and stated my words were incorrect and had zero customer service skills. Being a Hilton hotel Hampton Inn I would have expected much more and am insulted by his candor and lack of skills to rectify this matter to my satisfaction. I am willing to speak to the media about this. In addition I plan to review this stay on as many platforms as I can should this not be resolved to my satisfaction. I would assume this will certainly not fall on deaf ears and hope that other travelers will see how I was treated. I would also like to be contacted in writing regarding the rudeness of your staff member and to assure that other guests going forward will not receive nasty phone calls when they have a serious issue about long term guest smoking in a non smoking hotel.

Katie Keller _{on Google}

Mar 4th, 2024

This hotel was there when we needed a place to sleep in the middle of the night. We were able to book online for a reasonable price and check in was quick and easy. The beds were comfortable and the room as clean. We enjoyed the hot breakfast in the morning.

Drew J _{on Google}

Feb 15th, 2024

My stay was excellent!! From the time I got there until I left. Not one person bothered me I felt safe and secure and the staff was friendlier than anywhere I've stayed. I don't know who Marissa is but she was the most pleasant on the phone with me. Bed was very comfortable towels were fine. Sure some stuff needs updated but my overall stay was excellent. Good job Hampton inn.
Rooms: My room was just fine I was in 115