Suspended Ceilings Atlanta

I called and spoke to John to schedule an installation of a ceiling system that I had purchased. This is how everything went - "We will be out there Wednesday to install the ceiling. We can install the lights and the HVAC with it for $20/light and $15/vent" John I hear nothing back that day. I ask the person in the house if the job is done and see that the wire were only hung up. I get back in touch with John and ask what is going on. He informed me that they had some difficulties with the product that I had provided and that he and Tim got into an argument over it. John also informed me that we had a deal and they will get the job done. A week goes by and I don't hear anything back about the job. I get a call today from John stating that the job is done and is looking for payment. I ask him if he could provide me images of the completed job so that I can verify that it was done. The ceiling was hung up. Thank you Tim. The lights and vents were not done as John stated, "we would need a licensed electrician and HVAC professional to do that part." Why wasn't I informed of this before we even started? I have an incomplete job now. This is where I hear the many excuses, guilt trip and long story of how everything went wrong. To top this all of, John admits to threatening the workers, which I believe to be Tim and crew that if they don't finish this job they will not be put on another job. He also mentions that he and whoever was doing the job got into a verbal argument and he did not hear back from them. What should have happened is pre-inspecting the materials job and other conditions before giving a quote and potentially changing materials beforehand. If I knew I wasn't going to get all of this done at once, I wouldn't have even started the job. I give one star back because at least they did something and they gave me $100 back for the unprofessional mess that management stirred up.
Sep 14th, 2020

May 1st, 2020