Two season Mechanical Heat & Air Conditioning

Nov 10th, 2019

Was recommended to 2Seasons by a co-worker as we needed our hvac unit replaced...Peter was pretty responsive & prompt in coming out to replace the unit (which was very difficult, so I applaud him for being able to replace the unit). However, after installing the unit it took Peter four days to send us our warranty info after promising we'd have it within a few hours after he left our apartment...notably there wasn't an issue processing our check the night he performed service. Similar to other reviews, beware of the service quality afterwards... ... the fan on our unit is extremely loud and for the last two months we’ve been trying to find a time for Peter to come back to turn the speed down. His phone now goes straight to voicemail and the main number on the 2Seasons website does not work, so I have no way to contact Peter. Supposedly we have two years of free service from TwoSeasons, but if no one actually responds, there’s no follow-up service to be provided! Beware: the TwoSeasons website looks very legit, but the actual operation is shady at best given a) Peter seems to be the only person capable/able to do any repair; b) Peter asked us to pay him in cash/check despite the website saying they accept credit cards (our mistake); c) Peter is frustratingly difficult to get in touch with. We tried getting Peter to come out a few weeks ago but he was visiting his family in the Caribbean, and there was no one who could come out and do the repair before I went on a trip of my own. If Peter becomes responsive & we are able to get our post-install issues fixed, I will change my rating, but I feel one star is entirely justified given we paid money for our hvac system to be replaced and Peter has gone almost completely dark on us since then.
Feb 19th, 2019