Ponsell Heating Air Conditioning

Previously had a complete install from this company. Time for replacement. Called three times for info & office promised more information. Never bothered to call back. Must be too busy for a simple replacement.
Mar 1st, 2022

Service: A/C system repair
Jan 14th, 2022

Aug 2nd, 2021

We had an appointment booked within 36 hours of calling (other companies were telling us it would be o er a week), they called to confirm and let us know they were on the way, and they were on time. The serviceman was professional, upfront about possible issues and costs, and spent the time necessary to identify the problem. Overall we had an excellent experience. Thank you! Service: A/C system maintenance
Mar 21st, 2021

Ponsell Heating Air Conditioning is the air conditioning contractor who installed several air conditioning systems in new homes located in Laurel Island Plantation, Kingsland, GA. My home built in 2004, Ponsell Heating Air Conditioning and their family of service technicians has continually serviced my home twice a year. Concerned with interior air quality caring for both my father and mother-in-law with illnesses, at the same time, the original heat pump reached its end of service life, Tommy Ponsell offered options with equipment descriptions to upgrade my A/C system heat pump and whole house fan. New equipment installed; I have hospital grade indoor air with equipment cooling costs less than the original installed system. Rachel is exceptional at scheduling service dates suitable with my work schedule coordinating other appointments service technicians have in Kingsland. I appreciate Zach answering my questions to improve my equipment preventive maintenance. He identifies the overall part condition with emphasis on any discoloration or changes in normal operating noise. During the 2022 Spring service, I noted an abrupt stopping of the heat pump condensing fan that that I mentioned to Zach who inspected the fan discovering lubricant seepage from the fan bearings. Zach requested the fan be ordered and was installed under the heat pump warranty. Customer service is a priority from the owner through his team members. Services: HVAC system repair, A/C system repair, Heating system installation
Dec 18th, 2021