Heritage Propane

No problem with Heritage gas for years UNTIL they sold out to Amerigas. Now we have no gas into house for stove or furnace and we have called them three times for assist. Their response.they will deliver gas sometime next week as we are not an emergency! Avoid this company. Poor customer service. Not responsive to customer problems. Contact is a call center that sounds as if it is in India.
Mar 19th, 2024

I called trying to find out if they fill 20 gallon propane tanks and was sent to a call center somewhere on the West Coast of the United States when I am in Georgia. It is a simple yes no question that a computer should be able to answer yet. They want you to wait 20 minutes online to talk to a person who will tell you no they dont do it.
Sep 27th, 2023

The worst customer service ever. Can't even go to a local office to pay a bill and they no longer make service calls if you have a problem. Prices are higher than anywhere else around.
Sep 15th, 2023

Worst company I have ever dealt with. They lie about timelines leaving you in the cold for days or weeks, they have no coordinated systems between customer service and field services. They will purposely do things that require you to pay additonal fees. There is no communication about deliveries. Then after I thought my account was closed for 6 months I get a cancelation bill for $300 (my 2nd "final bill". Avoid this company at all costs, regardless of costs you will regret doing business with Amerigas.
Aug 22nd, 2023

They used to be a good company when privately owned. Be aware that they just charged me 4.85 a gallon & I own my own tank. Credit score of 835 & pay within 24 hours. If you go with them you better ask for a raise. 20 minute hold timemust I go on.
Dec 26th, 2021