Comcast - Administrative Office

After 10 minutes of calling to try to get to an agent I get a text and spend nine more minutes trying to get to an agent. Never did get to anyone. I've been to the office and I've tried on the phone and on email to get a service removed from my bill that I have never ever had. It's $17.50 a month so it's a big deal. Then on top of that I'm paying for hbomax and I try to watch it and it tells me I have to pay for the service even though I've been paying a monthly fee. Can't get anybody to correct this. Can't even get ahold of someone to explain it. This is the ultimate and bad customer service.
Oct 3rd, 2021

We only have an Internet plan and our bill is different every month. Why are we spending $125-$175 monthly for just internet! This company is a joke and rip off! Google fiber is $70 flat with unlimited internet usage! Unfortunately they are not available in our building!
Sep 14th, 2021

I am trying to become a customer in the Fayetteville GA area and had been promised an installation appointment today, Friday. I called in to check the status around 130pm and was told I did not have an appointment. So now, three phone calls and two hours later, these useless call center employees can’t have a tech to my door for another week. We moved our stuff today based on the fact that our internet would be working so the kids can do their homework here. Now, I have to decide whether or not I move everything back to my in-laws since we won’t have internet here until next week. And their response is, sorry, there is nothing I can do. They can’t call the installation company and get me moved up or try to help in anyway. Just pitiful customer service from the get go. When there is a monopoly in place though, they don’t have to help you. What are you going to do, not have internet service?
Nov 4th, 2021

We all know why this horrible excuse for a company receives some of the worst customer reviews of any business ever across any industry. I wonder how the people who work here feel? Do they just shrug their shoulders and feel good about themselves while working for a company that is regarded with such disdain? How a company cares so little for customer service I will never know.
Aug 29th, 2021

Ordered equipment (my credit card was charged) to be delivered a few days before my move. Should have been delivered to management office but did not happen. Then spent several days and hours on the phone to get my equipment. Was told yesterday I would receive delivery today 8/18) no delivery. Called once again and was told my order was canceled. Did not receive email stating that. I am disabled and I will now have to go to an Xfinity store to get my equipment. Stay away from Comcast!!!!!!!!
Aug 19th, 2021