Waste Pro USA

Mar 8th, 2022

Nia Baker 's customer service was excellent. WastePro actually failed to credit my account with a check payment I literally walked into their office to pay. I was sent a letter stating my service had been placed on suspension for non-payment. Nia worked on my case for 2 days to locate the misplaced check and get everything back on track. To be honest, Nia is the ONLY REASON I remain a WastePro customer. The customer service was 5 star but the the waste service & pricing, not so much. Hence my 3 star rating. 1 star for service and 5 stars for Nia and the average is 3 stars.
Mar 4th, 2022

I made a payment on my account online. Before you submit your payment, it says dont hit post payment more than one time or multiple payments will come out. With that said I made sure not to hit it more than one time. It didnt matter because they still debit my card 15 times of the same amount during the New Years weekend. I called from Thursday until yesterday. The Atlanta West location sucks because they acted like I was the one that did something wrong. So I had to call Corporate in Longwood, Fl. for me to get my money back. I like to thank Kamecha(sorry if I spelled your name wrong) for getting the process started and I like to thank Sharon for finishing it. So make sure to check your account if you pay online.
Jan 14th, 2022

I have had this trash service for probably a year or so and they have since doubled their quarterly rate. I have had to call several times about my trash not being picked up on the scheduled day. Representatives just promise they will have someone pick it up only for it to continue sitting at my curb for another week. Meanwhile my trash is piling up in my house because my dumpster is still full. Double the rate double the disappointment. Im over it.
Dec 24th, 2021

The worst customer service I've ever experienced. I ordered service January 10, 2022 in Carrollton, Georgia and paid $84. I was told trash would be picked up on 1/13. I called on 1/12 AND 1/13 just to remind them to pick up our trash. No trash was picked up. I called 1/14 and was told our trash would be picked up 1/14 or 1/15. No trash was picked up. I left a message on 1/17 (MLK holiday) and no one called me back on 1/18 so, I called on the afternoon of 1/18 and spoke to a lady that gave me "Tremaine's" (west Georgia manager?) phone number. I called Tremaine and he answered and assured me that my trash would be picked up that day-1/18. No trash was picked up. I called today, 1/20, to cancel my service and spoke to Veronica. I explained this whole situation. She said they were going to pick up my trash tomorrow. I said I wanted a refund. She asked if I wanted my trash picked up and again I said I wanted a refund. She said it would take 3-6 weeks to get my refund. At that point I got irritated and asked why they couldn't credit my debit card. She huffed and puffed under her breath and said that's the way accounts receivable did it. I told her I wanted to speak with a manager or someone higher that her, and she told me to calm down. I asked her not to huff and puff then she put me on hold. (She never told me why she put me on hold.) I hung up. Ten minutes later she called back and said now they were going to credit my debit card. This is the most unprofessional business I've dealt with in a long time.
Jan 12th, 2022