west elm

Nice store great merchandise
Aug 25th, 2018

I'd move in if they wouldn't have a problem with it
Jun 20th, 2018

It's a small thing - but it always smells so lovely in the store. I'm typically not the one who gets to decide what to buy and what not to buy - but at least it's enjoyable in the store while my wife does.
Jul 22nd, 2017

Terrible customer service, extremely rude employees. Never expected this from a West Elm. Will not be coming to this location again.
Jun 12th, 2017

The furniture seems nice. If I could only get it delivered. I paid the delivery fee. I have to arrange for delivery (condominium where you're required to reserve the freight elevator). I ordered a sectional (right side chaise, left side sleeper sofa) and a reclining chair. Attempt 1: they sent the chair, a right side chaise and a left side chaise. Nope... send back the left side chaise. At least now I have a place to sit. Attempt 2: (again... after adapting the service elevator request a second time to the delivery times I was offered)... Sofa arrived damaged. I'm seriously considering Rooms To Go (or anybody else) for future purchases. I can't say whether this is a West Elm problem or a problem with this particular site. It seems like a pretty straightforward proposition, though... deliver what was ordered undamaged.
Aug 17th, 2017