GoWireless Premium Verizon Wireless Retailer

Unusual
Apr 30th, 2014

Shady business; I'd stay away and go to an actual Verizon store. All the positive reviews make me wonder if they haven't changed since the reviews were written (most are over two years old) or if they weren't written by employees of the company. Even though this store is covered in Verizon signs, it's not an actual Verizon store. They get their revenue by charging hidden fees and extra costs that you wouldn't have to pay if you go straight to Verizon (or Apple if you're looking to get an iPhone). I cancelled a phone that I bought there and paid Verizon the $350 cancellation fee, which I was well aware would happen. Everyone knows that canceling a phone before a contract is up will cost you, and I was fully prepared for this. Months later, with no prior notice, I receive a letter from an attorney's office stating that I owe "GoWireless" a $390 fee as well--they even had the nerve to attribute $90 as a "late fee" despite this being the first I'd heard of this. I checked my contract and I'd never signed anything agreeing to this, yet they claim that it's just their policy and I owe them. Like I said, go straight to Verizon and avoid all their shady attempt at making extra money off you.
Mar 9th, 2014

These guys rock. I've been here before and always had a good experience - but it has been a few years. Last Friday my old Droid would not turn on. I was in a panic I had not backed up any of my ninety phone numbers. Greg got my phone working, backed up everything for me, and helped me choose a new phone (which was on my 'to do' list anyway - but I do procrastinate). The service I received was great, everyone was friendly, and while I was spending money on a new phone, they found ways to save on options I had and never used. Thanks for a wonderful experience. I highly recommended!
Dec 25th, 2013